Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 0191 4067260
• visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form
• phone us on, 0191 4067260
• visit the surgery and speak with a receptionist
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient access
• phone us on 0191 4067260
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

We would like you to help your doctor by coming to the surgery whenever possible and home visits are only recommended for:

• The terminally ill
• The housebound patient for whom travel to the surgery by car would cause deterioration in their medical condition.
• Where home visiting makes clinical sense and is the best way of giving medical opinion.

Phone between 8.30 and 10.30 am to request a home visit for that day.

Home visits may be made:

• Following a conversation with a Health Care Professional it may be agreed that a seriously ill patient may be helped by a visit at home by one of our clinicians.

Home visits are not  appropriate for:

• Heart attack or severe crushing chest pain – dial 999 and ask for an ambulance.
• Fevers, cold, cough, earache, headache, diarrhoea, vomiting, back pain.