Virtual Receptionist - Mayford House Surgery

Mayford House Surgery has implemented a new appointment booking (Nursing and Pharmacist appointments only) and repeat medication requests system, which will allow patients to book appointments or request medication 24 hours a day, 365 (or 366) days a year.

You are also able to check or cancel any appointments via this system.

Please call 01609 710858 in order to access this system. Further information is available below.

Appointment Slots Available for Booking

The appointments currently available to book through this system are with the Nursing team or Pharmacist, these are:

Medication Reviews – if you require monitoring beforehand, such as bloods or a BP, the system will ask you and then book you in to a slot for a member of the practice team to call you back within 2 working days
Recalls, such as Asthma, COPD, Diabetes etc. However you will receive correspondence from the surgery with a 4 digit PIN which will allow you to book these appointments.
Non-urgent call back – if you can’t book an appointment for a suitable time, or have any other admin’ queries, you can book a call back appointment and one of the team will be back in touch within 3 working days.

Appointment Booking

If you would like to use the Virtual Receptionist Service for booking one of the above types of Nursing or Pharmacist appointments, you can do this by calling the automated service on 01609 710858 and following the below instructions.

1. You first need to confirm your details by:

2. You will then be offered 3 options for:

3. When you press number 1 on your keypad, the system will ask you to choose one of the following options:

Appointment Checking and Cancelling

If you would like to use the Virtual Receptionist Service for checking, cancelling and/ or amending appointments, you can do this by calling the automated service on 01609 710858 and following the below instructions.

1. You first need to confirm your details by:

2. You will then be offered 3 options for:

3. When you press number 2 on your keypad, the system will state how many appointments you have and then progress to inform you of the date and time of your next appointment and then ask you to choose one of the following options:

Repeat Prescription Requesting

If you would like to use the Virtual Receptionist Service for requesting your repeat medication, you can do this by first obtaining a 6-digit PIN by ringing our Dispensary team on 01609 768948 between 12:45 and 3pm, Monday to Friday (excluding Bank Holidays). This PIN is not computer generated and you will need to inform the Dispenser what you would like it to be.

Once you have the above PIN, you can call the automated service on 01609 710858 and carry out the following steps to request your medication.

1. You first need to confirm your details by:

2. You will then be offered 3 options for:

3. When you press number 3 on your keypad, you will be informed of how many prescriptions you can and can’t request.

If your medication isn’t available to request due to it either:

requiring a review, which the system will offer you to make an appointment for a medication review
you have ordered it too early since your last request, in which case you can request a call back from the dispensary for them to ring you to discuss you request