Following a review by the Doctors, managers and the Patient Group of the 2019 patient survey a number of changes have been made.

These include:

· An increase in GP appointments
· Pharmacist Face to face and telephone appointments (Birkenshaw)
· Birkenshaw opening Tuesday, Wednesday and Friday afternoons
· Changes to the appointment system.

o Telephone Appointments: These will be offered to patients and the GP will call you within 24 hours.

o Staggered Release of Appointments: Appointments will be released at 0800 and 1200. Appointments will be able to be booked 48 hours and 2 weeks in advance.

o GP appointments will be able to be booked online

These changes will come into effect from 1 July.