Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01924 471115, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment :

  • use our online appointment request form PATCHS Monday to Friday 8am to 6.30pm. We usually respond within 4 hours during opening times
  • phone us on 01924 471115, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Evenings and Weekends

Evening and weekend appointments now available!

Patients can now see a local GP for routine appointments on weekday evenings and at weekends.

Pre-bookable and on-the-day appointments are available between 6.30pm and 9.30pm each weekday, with additional slots available on Saturdays from 9am and 4pm.

How to book an evening or weekend appointment

There are ‘pre-bookable’ and ‘on-the-day’ appointments which can be accessed through your own GP practice, or by calling the free NHS 111 phone line out of normal working hours.

Cancelling or changing an appointment

If you cannot attend your appointment please cancel as soon as possible so we can offer your appointment to someone else in need.

To cancel your appointment you can :

  • use your NHS account (through the NHS website or NHS App)
  • use the GP online system – SystmOnline
  • phone us on 01924 471115, Monday to Friday from 8am to 6.30pm

Unfortunately, we do have an issue with some patients repeatedly not attending their appointments. Please be aware that if you miss 3 appointments you may be removed from the Practice.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to see
  • if you need an interpreter
  • if you have any other access or communication needs

Home Visits

If you are housebound and need an appointment, we will do a home visit. We may phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Online Consultation

For non-urgent requests, you can now contact the Practice using our online request form, PATCHS.

You can use PATCHS for:

  • Routine appointment requests
  • Sick (fit) notes
  • Prescription or medication queries
  • Admin issues

PATCHS is available during practice opening hours:
Monday to Friday, 8.00am – 6.30pm

Requests submitted during these hours will receive a same-day response from the Practice.

If you need any help setting up or using PATCHS, please contact the surgery and we will be happy to help you.

Patchs

Contact your GP online using patchs

Pharmacy First

Cherry Tree Surgery may arrange for you to be seen by a community Pharmacist through the NHS Pharmacy First service.

This service offers fast, convenient treatment for seven common conditions, without needing to wait for a GP appointment:

  • Sinusitis
  • Sore throat
  • Earache
  • Impetigo
  • Shingles
  • Infected insect bites
  • Urinary tract infections (UTIs)

Your consultation with the Pharmacist works in the same way as a GP appointment. If needed, the Pharmacist can offer NHS treatment, including antibiotics.

How it works

  • If Pharmacy First is suitable for you, the Practice will securely share your details with the Pharmacy
  • The Pharmacist will contact you the same day to arrange your consultation
  • After you have been seen, the Pharmacy will update the Practice, so your medical record stays up to date