There are a number of ways to order your medication.
Whichever method you use for ordering a repeat prescription, it takes up to 72 hours to process. If you need it sooner then please tell reception so they can alert the doctor.
How to order your repeat prescription
Prescriptions for medicines taken regularly can be obtained without a doctor appointment. Requests can be made in person, by post or via our Online Service.
Online
The easiest way to order a repeat prescription is to register for online services.
Simply log in to the online portal and visit the medication section. You then tick the prescriptions you want.
Login to online services
In person
You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
Please put this repeat prescription request in the box on the reception desk.
By post
You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.
Phone
Please note we are unable to accept repeat prescription requests by telephone
We no longer accept requests over the telephone to help minimise mistakes occurring. From time to time you will be asked to see the doctor so that your medication can be reviewed.
Electronic prescribing
Instead of issuing a green hand signed paper prescription, the doctor can now send the prescription electronically to your chosen pharmacist.
This means you don’t have to come back to the surgery to pick up the prescription, but you can go straight to the pharmacist and pick up your medicine.
This works even better if you request the medicine online as it means you can miss out on two trips to the practice.
You can nominate your pharmacy:
- Visiting your regular pharmacy and signing up for electronic prescribing.
- Ask the receptionist at the practice to register your chosen pharmacy.
- You can also change your nominated pharmacy through the online portal under the medication section and then click on ‘change pharmacy’. However you cannot make the initial nomination online.
Find out more about electronic prescribing.
Medication reviews
The doctors at the practice regularly review the medication you are taking. They will sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Medication queries
If you have a query about any of your prescribed medication, you can contact us by completing an on-line request form here https://florey.accurx.com/p/B86024 and clicking on the ‘Admin query’ then ‘Repeat prescription’ where you will be able to ask your question in the ‘Is there anything else you want to tell us?’ box.