The Friends and Family Test (FFT) is a quick and simple patient feedback tool, to tell us how satisfied or dissatisfied you have been with your treatment or care at the surgery.
What Will We Do With The Results?
The information will give us valuable feedback on what you think of the care and treatment you have received. This will help us to improve the experience for patients in the future.
Here are our results from January:
Here are some of the comments we received:
Some of the areas we could do better:
Here are some of the comments we received:
Doctor Bond was very thorough , kind and keen to help with pain management
The nurse found my blood with the first prick
Dr Mawer dealt with me promptly and efficiently whilst putting me at ease
The telephone conversation with the GP better suited my needs.
Dr forester was very helpful and thorough. Easy to talk to and I felt relaxed with him. Sorted my problem out straight away..and the receptionist I spoke to was good and sorted my letter out wanted
Joan is always so pleasant and friendly
I always have excellent service at the surgery. The staff are friendly and the Dr I see gives me amazing support.
I was reminded about my appointment twice which was helpful. I was seen on time by Dr Ashton, and she was empathetic about my situation. The receptionist was very nice and helpful when I needed to book another appointment.
I felt listened to, Dr Moubark didn’t make me feel rushed and he came up with a good plan
Dr Turner was lovely. Very helpful, professional and thorough.
The whole team throughout the surgery are all amazing,very passionate and supportive and caring
