Appointments - New Southgate Surgery

Booking an appointment

Telephone Automated Call Back System

What is Automated Callback?

Automated callback is a feature of our telephone system that allows a caller to choose to be called back rather than wait on hold in the call queue. When a receptionist becomes available, the system will call you back and when you answer, you will be connected to the receptionist.

How do I request a Callback?

Requesting a call back is easy and will allow you to keep your position in the call queue without waiting on hold.

Call our Surgery on 01924 334400

You will be presented with several telephone options which you can choose from:

Press option 1 – Appointments
Press option 2 – Enquiries and Home Visits
Press option 3 – Test Results after 1.30pm.
Press option 4 – Secretaries

Option 1 and 2 has the ability to register for an automated call back.

If you have selected option 1 or 2 you will be entered into the call queue and will be given instructions on how to log a call back.

When you have joined the call queue press 8 to register for a call back, you will then receive confirmation that your call back has been logged and will be able to end the call your position will now be held in the queue. When you reach position 1 our automated call system will ring you back and connect you with the Surgery.

Non-urgent advice: Important

If your telephone or mobile goes to voicemail while we are calling you back because your mobile phone is switched off or not in signal range the receptionist will leave you a voicemail message instructing you to call us back at your next convenience

The callback system is not able to initiate a call back if you telephone number is anonymous or blocked.

If you are unable to answer your telephone when the system is calling you back it will try again one more time after 1 minute.

Urgent appointments

To request an urgent appointment for today:

phone us on 01924 334400 and select option 1, Monday to Friday from 8:30 am to 6:00 pm
visit the Practice and speak with a receptionist, Monday to Friday from 8:00 am to 6:30 pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

phone us on 01924 334400 and select option 1, Monday to Friday from 8:30 am to 6:00 pm
visit the surgery and speak with a receptionist, Monday to Friday from 8:30 am to 6:00 pm
use your NHS account (through the NHS website or NHS App)
use your PATCHS account
use your SystmOnline account (Login to online services or Register for online services)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

About your appointment

However you choose to contact us we may offer you a consultation:

By phone
Face to face at the surgery

Appointments by phone can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

If you are late for an appointment, you may be asked to re-book

To cancel your appointment:

Use your NHS account (through the NHS website or NHS App)

Use your SystmOnline account (Login to online services)

Telephone us on 01924 334400, option 1, Monday to Friday from 8:30 am to 6:00 pm

Send us a message through PATCHS

Please do not email the surgery with a cancellation as this may not be seen before your appointment.

If you need help with your appointment

Please tell us:

If there’s a specific doctor, nurse or other health professional you would prefer to respond
If you would prefer to consult with the doctor or nurse by phone or face-to-face
If you need an interpreter
If you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the Practice, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 01924 334400, option 2, before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the Practice. Our Practice follows a triage system for home visit requests. This means that the clinician will review your request to decide the best way to help you. This is to ensure that all patients receive the most appropriate care as quickly as possible. After reviewing your request, the clinician may decide to call you first to discuss your needs in more detail. In some cases, the issue can be resolved over the phone or with advice. If it’s determined that a home visit is necessary, we will arrange one for you. This process helps us respond more quickly and appropriately to all our patients.

Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse, if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you need help when we are closed

GP Care Wakefield

Extra same-day and routine appointments are available locally with GP Care Wakefield. You can see a GP, nurse, or other healthcare professional. To book a routine appointment with GP Care Wakefield, please contact your Practice reception team.

The service is open:
– Monday to Friday, 6:00 pm to 10:00 pm
– Saturday, Sunday and Bank Holidays, 9:00 am to 3:00 pm

The Practice telephones will be automatically diverted during operating hours. Outside of these times please telephone 111 (see below) or ring back during normal surgery hours, if your need is not urgent.

Following triage of your problem, if deemed appropriate, the service will offer you a GP appointment at Trinity Medical Centre or Pontefract General Infirmary.

There needs to be shared consent in place for the service to be able to provide safe care therefore please ensure you give explicit record sharing consent when accepting an appointment with the service. Patients who prefer not to give shared consent cannot access this service.

The service is not available for routine matters such as repeat prescriptions.

Routine Care by HCA (Health Care Assistant)/Nurse

In addition to the above, between 6:00 pm and 8:00 pm Monday to Friday and 9:00 am and 1:00 pm on weekends and Bank Holiday’s, patients can be seen for routine annual reviews of Heart Disease, Diabetes, COPD, Asthma and Stroke but only if you are well controlled and your condition is stable.

Other routine nurse care includes:
– Blood tests
– Routine ECG (not chest pain)
– Spirometry
– Review of contraception pill
– Repeat depo injection
– Smears
– B12 injection
– Removal of sutures and clips

For more information, please ask reception.

NHS 111

If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please note that between 6:00 pm and 6:30 pm, Monday to Friday, all calls to the surgery will be redirected to the out of hours service.

Walk-In Centre

The local Walk-In centre is located at:
King Street Health Centre, 47 King Street, Wakefield WF1 2SY
Tel: 0845 121 1023

Please note that the Walk-In Centre is open Monday to Sunday, 10:00 am to 10:00 pm

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.