Ordering repeat prescriptions
Repeat prescriptions can only be authorised by your GP at a suitable appointment.
Once you are part of the repeat prescription procedure, you can then order your medication in the following ways:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- bring the paper form to the Surgery and place the re-order form in the post box provided outside
- post your re-order form to the Surgery in a timely manner and enclose a stamped addressed envelope for the return of you prescription, if you will not be collecting it from the Surgery
Please only drop requests through letterbox if you lack internet access.
To avoid safety errors, we do not take repeat prescription requests over the phone or email.
Collecting your prescription
The Practice will generate and sign all repeat prescriptions within 2 working days of receiving a request to do so, except where;
- The Practice has tried and failed to contact the patient where this is needed before the prescription can be issued safely, or
- Where a medication review is pending and must be undertaken before the prescription can be issued safely. The request for a review will be highlighted on your most recent prescription.
The Practice aims to generate and sign repeat prescription within 24 hours of request but, because of the need to ensure patient safety, patients should allow 2 working days. The Practice will do its best to provide prescriptions in urgent circumstances but will not compromise patient safety to do so.
Some local pharmacies operate a delivery service. Patients should check with their preferred pharmacy.
Medication Queries
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions
Practice Repeat Prescription Ordering Policy
All pharmacies are still able to collect your repeat prescription from the surgery once it has been processed and deliver your medicines to you, if they offer these services.
Please be assured that the Practice has not provided Pharmacy 2U with your details and that we are not affiliated to them in any way.
Electronic Prescription Service (EPS)
It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
Download EPS Patient Information
Medication reviews
Patients on repeat medication will be asked to see a Doctor, Nurse Practitioner, Practice Nurse or Pharmacist at least once a year to review these regular medications, and a notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and Bank Holidays into account.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.