Prescriptions

Ordering repeat prescriptions 

The easiest ways to order repeat prescriptions are: 

• Using your NHS account (through the NHS website or in the NHS App) 

• Using the GP online system: SystmOnline
• Using Patches online.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need. 

You can also do this: 

• In Person – fill out a repeat prescriptions request form and take to surgery, Monday to Friday from 8:00am to 6.30pm 

Collecting your prescription 

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it. 

You will need to choose a pharmacy to collect your prescription from.

You can change your nominated pharmacy at any time: 

• On the app or website where you order repeat prescriptions 

• At your GP practice 

• At any pharmacy that accepts repeat prescriptions 

Questions about your prescription 

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription. We also have a practice pharmacist who can help with medication queries and requests.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions. 

• Go to Medicines A to Z (nhs.uk) 

Medication reviews 

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review. 

Prescription charges 

Find out more about prescription charges (nhs.uk). 

What to do with old medicines 

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet. 

About pharmacists 

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as: 

• Coughs 

• Colds 

• Sore throats 

• Tummy trouble 

• Aches and pains 

They can also advise on medicine that you can buy without a prescription. 

• Find a pharmacy (nhs.uk) 

Many pharmacies are open until late and at weekends. You do not need an appointment. 

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.