Patient Access
Urgent appointments
Patients with an urgent medical problem will be given an appointment with the duty doctor on the same day. These appointments should only be used for problems that will not wait and only for that problem.
To request an urgent appointment:
- Online
Use our Online GP System – Patient Access - Phone
Contact us on 0115 9858822 after 09:30 and before 11:30
Non-urgent advice: Patient Notice
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- Online
Use our Online GP System – Patient Access - Phone
Contact us on 0115 9858822 after 09:30 and before 11:30 - In Person
Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice:
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Online
Use our Online GP System – Patient Access - Phone
Contact us on 0115 9858822 after 09:30 and before 11:30 - Text
Reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
Except in an emergency please telephone the surgery before 10:00 to request a home visit from the GP. Our nurses will in certain circumstances make home visits (for blood tests, for example).
Chaperones
In some circumstances it may be that you or the doctor may prefer to have a chaperone in the room during examinations. There is no question of the doctor being offended if you wish to have a chaperone in the room. You may either bring a friend or relative, or a trained member of staff will be happy to provide this service for you.