Prescriptions

Patient Access

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

Online
Use our Online GP System – Patient Access – These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
By Post
Complete the backslip from your previous repeat, or simply write the items on a piece of paper (provided we have you name, date of birth and address) We will post your prescription to you if you supply us with a stamped, addressed envelope.
In Person
Use the box provided in reception, you may use one of forms in reception or simply write the items on a piece of paper (provided we have you name, date of birth and address)

Non-urgent advice:

If you would like to Register for Online services please ask at reception for an internet registration form.

We do NOT take repeat prescription requests over the phone or email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

Several local pharmacies offer a prescription collection service which will enable you to simply collect your medication from the chemist after ordering a prescription from the surgery. Please ask at reception, or at your local pharmacy, if you wish to use this service.

You can change your nominated pharmacy at any time:

On the app or website where you order repeat prescriptions
At your GP practice
At any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

Phone our pharmacist after 10am on 0123 445 6678
Fill in our medication query form.

Warning advice: Please Remember

Only order items which you need and are currently taking/using. If you do not order an item that is on your repeat list because you do not need it at that time, it will remain on your repeat list to order another time, unless your doctor has decided that you should no longer take it.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

coughs
colds
sore throats
tummy trouble
aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Electronic Prescription Service (EPS)

EPS

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

This has been extremely useful through the pandemic as it avoids unnecessary face to face contacts. Most patients are very happy with this service. we can change you nomiated pharmacy very esily if you wish to start collecting your prescriptions froma different place

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

don’t want to go to your GP practice every time to collect your repeat prescription.
collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

don’t get prescriptions very often.
pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

a pharmacy. a dispensing appliance contractor (if you use one).
your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

For more information please visit the NHS Choices website .