Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Please phone before 9.00am if you want to be seen on the same day.
When you get in touch, we’ll ask what you need help with. Always inform the receptionist if you consider your problem to be urgent and you will be fitted in.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
The doctors operate a 10 minute appointment system. We endeavour to see all patients within 48 hours of a request, but need to balance this demand with appointments bookable further ahead.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
The doctors deal with minor problems or give advice through our telephone appointments system. The doctor can contact you at a prearranged time and, if there is a need for you to be seen, the doctor will make you a face-to-face appointment.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01949 20216, Monday to Friday 8:00am to 6:30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit.
If you are too ill to attend the surgery, then please telephone before 10.00am. A doctor will call you back and arrange a visit if required.
