Appointments

Whilst we understand circumstances change and sometimes at short notice, we ask that if possible you could inform the reception team if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

Please telephone 01636 813561 to cancel appointments.

We would really appreciate your help with this so all our patients have access to as many appointments as possible.

When you arrive at the medical centre for an appointment please ensure you book in at reception.

Our self check-in facility is also available to use, this is a touch screen computer system and is located at the far end of reception, near the disabled toilets. This only takes a matter of seconds to book your self in for an appointment, and will alleviate waiting time at the reception desk.

If you require somewhere private to talk to the reception team please let them know and they will ensure you can talk somewhere confidential.

Morning Surgeries

Doctors and advanced practitioners are available for appointments each morning from 08:00, with enhanced access appointments starting from 07:30 where available.

Nurse and HCA appointments are available from 08:00 – 12:00 each morning, with enhanced access appointments starting at 07:30.

Afternoon Surgeries 

Afternoon surgeries are held daily between 13:00 – 18:00 each afternoon.

Saturday Mornings

There are no surgeries or clinics held on a Saturday morning except for our scheduled enhanced access appointments which take place during approximately 16 weekends per year, but the surgery will remain open between 08:00 – 10:30 am for the collection of prescriptions and routine administration.

We will always try to involve you in your healthcare, and all our staff will explain carefully what treatment (if any) is needed, and also about the possible outcomes.

If you and your doctor decide that minor surgery is needed, the process will be explained to you, and if it is possible for us to do the minor surgery here in the surgery, that will be offered. This may include procedures such as joint injections or the removal of ingrowing toe nails.

If you agree to any minor surgery, we will always ask you to sign a form to say that the doctor has explained the whole procedure to you, and that you are happy to go ahead.

If you find that you are too ill or incapacitated to attend the surgery, please telephone as soon as possible. You may be asked a few questions about the problem so that the doctors can assess the degree of urgency and plan their rounds to see the more urgent cases first. Please request visits before 11 am. This will help ensure that we have capacity to visit you after our morning surgeries finish.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

We are an approved site for new GP training. These doctors are called GP Trainees. They are fully qualified doctors, having spent 5-6 years in medical school; who now wish to specialise in general practice in order to become a GP. This involves a further 3 year training period with 20 months in general practice and 16 months in hospital specialities.

Each GP trainee has a named trainer within the practice who supervises their training. Each GP trainee may spend anywhere between 3-12 months within the practice. 

At times you may be offered an appointment with a GP Trainee. Consultations are carried out by the GP Trainee alone and will be reviewed by the supervising doctor from the practice if the need arises.

You may also be asked if you would be willing for the consultation to be video recorded. The video is used for training purposes only and is not seen by anyone other than the GP Trainee and the supervising doctor. Any recordings made will not be kept but erased once used for training purposes.

All your information remains confidential as it would if you were seeing a doctor from the practice in the usual way.

Your consent to have the consultation with a GP Trainee recorded is always requested before the consultation and you will be asked to sign a consent form on arrival at the practice. This is in keeping with the rules set for obtaining consent for any patients to be seen by doctors in training as required by The General Medical Council. You are under no obligation to have your consultation videoed and not wishing to do so will have no effect in your care.