Current Practice Working

The practice is working to the British Medical Association guidance help GP practices make decisions that will allow them to best prioritise patient care.

Practices must provide enough appointments to meet the reasonable need of their patients. This must be done in a way that is safe for patients and GPs.

Inevitably, some patients with non-urgent problems will have to wait longer. Other patients with issues your practice is not equipped to deal with or are of an urgent  nature when the practice is at a full capacity  will have to be directed elsewhere.

The practice care navigators are trained to signpost you to the appropriate provider of care and prioritise care for those most in need.

Care Navigators are appropriately trained reception staff that can safely direct patients to suitable alternative services that work to protocol and are under good clinical governance. This is in addition to present triaging arrangements used by the  practice. These alternative arrangements could include (but are not restricted to):

Extended access appointments

Walk in clinic services

Clinical pharmacy consultation service  – Pharmacy First

Primary Care Network staff with their role diverted to maximally support core provision of patient care. These include pharmacists and first contact physios.

Our first duty is to our patients. We want to be able to provide safe, high-quality care to our patients, without risking others or ourselves. At a time of unprecedented pressures, we must make changes to our systems to preserve patient care