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Exciting Changes to Our Appointment System Effective Monday 28th April 2025!
Musters Medical Practice is excited to announce that we are changing our booking system for all GP appointments for patients over the age of 16. From the 28.4.25 we will be launching Rapid Health triage system. We are introducing this appointment booking system to try and eliminate the 8am rush on the phones, the long phone queues and difficulty in booking appropriate GP appointments.
This system requires patients or carers to complete a simple online form (takes 4 mins on average to complete) and then you will receive an email offering you an appointment or appropriate advice. If available you will have the choice of which GP you see, and if you would like a face to face or telephone appointment.
Two local practices have already launched total triage and they have received positive feedback from their patients and staff who have found accessing appointments much easier and quicker than the traditional method.
Please find below some FAQs and a video demonstrating how the online system works.
Patient Explainer Video
Please take a look at the video below for more information.
Starting from 28th April 2025 all GP appointment requests for patients over the age of 16 will be triaged to our GP team using a triage tool called Rapid Health. This is accessed via the Musters Medical Practice website. Help is available to assist patients who are not confident using IT.
Still Have More Questions?
Please find the Frequently Asked Questions below for more information or pop into the surgery between 9-11am and 2-3pm on weekdays for a live demonstration with our patient participation group.
