View our complaints process leaflet

Nurses and Healthcare professionals within the practice are able to access information.

Receptionists and clerical staff need access to some of your records in order to do administrative tasks, such as: booking appointments, printing prescriptions and communication with you and other parts of the NHS.

The sensitivity of patient information is well understood within the NHS. All staff and contractors are trained to respect their duty of confidentiality to you, and have this written in their contracts.

Any information requested by a third party will only be processed with a signed consent from the patient involved.

This practice is registered under the Data Protection Act and you may be sure that all records whether written or computerised are strictly confidential.

Doctors and health professionals have a duty of care and a duty of confidentiality to all patients, including under 16s.

‘The Practice will not share personal identifiable data and or other confidential data about patients to support the planning of NHS and social care services, without seeking explicit patient consent to do this.

However the Practice may share data about patients in a non-personal format (either anonymised or pseudonymised) in order to support the planning of NHS and social care services. This data will only be used for health or social planning purposes and not for any other purposes (such as commercial, insurance or marketing purposes). Sharing of such data will be managed in accordance to a formal sharing arrangement and under tight Information Governance controls’.

Practice Privacy Notice

Please view our Practice Privacy Notice by clicking here.

This practice is supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.

Please view our Covid19 Privacy Notice by clicking here 

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

The purpose of call recording is to provide an exact record of the call which will:

• Protect the interests of both parties;
• Help improve Practice performance and best practice;
• Help protect Practice staff from abusive or nuisance calls;
• Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
• Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
• A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

For further information please contact the surgery.

You’re Welcome

The practice aims to be young people friendly. If you are under 16 we are happy to see you and you will be treated with the same confidentiality as any other patient. This means that we will only share information without a patient’s consent in exceptional circumstances if we have very serious concerns about their or someone else’s safety.

As part of the NHS Connecting for Health scheme we carry out the following electronically:

NHS e-referral

This is a national electronic referral system which gives patients a choice of place, date and time for their first Outpatient appointment at a hospital or clinic. Patients can choose their hospital or clinic and then book their own appointment to see a specialist by telephone or over the internet.

Electronic Prescription Service

We are now using EPS (Electronic Prescription Service). If you would like your prescription to go directly to the chemist that you normally use, you can sign a form at the chemists and they will arrange this. Whether information is on paper or electronic, everyone involved with your prescription has a legal duty to keep information about you confidential.

Summary Care Records

Summary Care Records will give healthcare staff access to key information, which means they can provide safer care and treatment to patients in an emergency, for example, when providing care in out-of-hours services. When you register with our practice you will be asked if you wish to have a Summary Care Record or if you wish to opt out. (Further information is available).

The National Data Opt-Out

The national data opt-out was introduced on 25th May 2018, providing a facility for individuals to opt-out from the use of their data for research or planning purposes. This is provided in line with the recommendations of the National Data Guardian in her review of Data Security, Consent and Opt-Outs.

The opt out form is available by clicking here  – please email the form back to nnicb-nn.c84116@nhs.net if you wish to opt out.

Your Data Matters Leaflet:

View the leaflet on Your Data Matter by clicking here

You can find out more and set your opt-out choice at www.nhs.uk/your-nhs-data-matters.

MIG (Medical Interoperability Gateway)

From time to time it is helpful for us to be able to share information about your health and care requirements with other health organisations that are responsible for providing you with healthcare. Across Nottinghamshire there is  a new system called MIG (Medical Interoperability Gateway) which will enable us to make relevant medical information available from your GP record with other healthcare professionals who are providing you with direct care.

The MIG allows for relevant information to be viewed by other healthcare professionals, however before your information is accessed you will be asked for your explicit consent. Examples of organisations that may access your GP health information include NEMS Out of Hours team, walk in centres and local A&E departments.

Sharing of information in this way is designed to ensure that the healthcare professionals looking after you have the most relevant information to enable them to provide you with the most appropriate care.  The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all this information is currently held in your GP system record.

We have automatically set up the sharing facility to allow your information to be made available via the MIG. Whenever a clinician from another healthcare organisation wishes to view your GP information via the MIG they will always seek your permission before doing so; if you say “NO” they will not be able to see any information and no data will be made viewable via the MIG.

If you have any concerns about the sharing of your information or do not want your information being made available via the MIG please speak to your practice who can advise accordingly.

Please see below for further information:

Sharing Leaflet
Sharing Summary

CPRD

This practice is proud to contribute data to the Clinical Practice Research Datalink (CPRD).

Please click on the link below:

CPRD Leaflet

The General Data Protection Regulation (GDPR) became law on 24th May 2016. This is a single EU wide regulation on the protection of confidential and sensitive information. It enters into force in the UK on the 25th May 2018, repealing the Data Protection Act (1998).

This Notice describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

• Please follow the three links below for more information:
  Patient Information Leaflet
  How We Use Your Personal Information
  GDPR Explanation Leaflet

Publication of GP Earnings
Click here to see the GP Earnings

All patients have now been allocated a named GP.  You can still see the doctor of your choice. Please ask at reception who your named GP is.

• Please click here to download our practice leaflet

View our full privacy notice

Melbourne Park Medical Centre shared your demographic data (including name, age, gender, date of birth, NHS number and address) with Patients Know Best (PKB) so PKB could create a dormant patient account for each person registered at this practice. The data in these accounts will not be accessed or processed unless you choose to activate your PKB account. Activating the account will create a patient held record which you can choose to share with health and care teams. This data sharing was done through article 6 (1)(e) and 9(2)(h) of UK GDPR 2018.

PKB are registered with the Information Commissioner’s Office (ICO), which regulates data protection in the UK, and their registration number is Z2704931. PKB cannot see your demographic data or any health information in your PKB account, including your patient held record.  Your information is kept encrypted on secure servers and can only be seen by yourself, health care teams chosen by you or those with a lawful basis.

PKB will retain your data for 8 years after either the date your dormant account was created or the date you last accessed your activated account; whichever date is more recent.

You can email sfh-tr.nottsnhsapp@nhs.net if you wish your PKB information to be deleted before that point, this does not mean that your GP record held by Melbourne Park medical Centre will be deleted.

This practice supports the Government NHS zero tolerance zone campaign. Violence and abuse is a growing concern. The GP’s and staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police and removed from our list. We ask that you treat your GP and practice staff properly – without violence or abuse.

Please click HERE to see our full policy.