Urgent appointments
To request an urgent appointment for the same day (Monday to Friday):
- If you require an URGENT appointment you will need to submit an accurx request form which will be reviewed by our triage team the same day.
- If you are unable to complete an online form you can visit or telephone the surgery during our open hours so our reception team can complete triage forms with you for submission to the triage team.
When you get in touch, our reception team has been told to ask what you need help with so they can best navigate your care.
The triage team will use the information you give us to choose the most suitable doctor, nurse, health professional or other service to help you.
For some acute illnesses, our team may suggest you visit a local pharmacy for care under the Pharmacy First scheme. Find out more about this service here.
Routine appointments
To request, change or cancel a routine appointment:
- Use our Online GP Appointment system – SystmOnline, this is accessible 24/7.
SystmOnline
- Phone us – 0114 2245878, Monday to Friday from 8am to 6:30pm
- Visit the surgery – Speak with a receptionist, Monday to Friday from 8am to 6:30pm
- Use your NHS account – through the NHS website or NHS App, this can be accessed 24/7. Getting started with the NHS App – NHS App help and support – NHS
- You can contact us via AccuRX – This service is available Monday – Friday from 8am to 6:30pm. You will be triaged and a member of the team will get back to you within 3 working days. To use this service please click here.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account – through the NHS website or NHS App, this can be accessed 24/7.
- Using the GP online system – SystmOnline, this can be accessed 24/7.
- Phone us – 0114 2245878, Monday to Friday from 8am to 6:30pm
- Reply CANCEL to your appointment reminder text message at anytime throughout the day.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home visits
If you are housebound and need an appointment the practice also offers home visits. We will phone you first to understand what you need.
If possible please try to telephone reception before 11:00 if you require a home visit.
You may only request a home visit if you are housebound.
A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide details to enable the doctor to schedule house calls.
During times of low staffing levels, you may be offered a home visit by the NHS Hub service. You will be made aware of this at the time of your booking.
