Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • Using your NHS account (through the NHS website or in the NHS App)
  • Using our Online Triage Service – AccuRx

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • Via email
    You can email us at syicb-sheffield.shiregreenpatient@nhs.net
  • Online access
    You can order your repeat prescriptions securely online via the link at the top of this page or via the NHS App. You will need to come down to the surgery to register for this online service. The receptionist will then supply you with a website link, username and first password. Alternatively you can order online via AccuRx.
  • In person
    Place your written request in the box in the surgery foyer.
  • By post
    If you post your prescription request to us and supply a stamped addressed envelope we can post the prescription directly back to you.

We do not take repeat prescription requests over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions
If you would prefer to pick up your prescription directly from the chemist a collection service is available from most of our local Pharmacies. Please ask your regular chemist for details.
We offer the Electronic prescribing service, which allows you to choose or ‘nominate’ a pharmacy to get your appliances or medicines from. Your GP checks your prescription then sends it electronically to the place you have nominated. This means you do not have to collect your paper prescription from your GP practice saving you time. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long as your prescription could be prepared before you arrive.

For more information or to sign up to electronic prescribing please ask one of our receptionist team.
If the practice is closed and you require an urgent medication supply or your requested medication is not at your pharmacy, please speak to the pharmacy staff to ask if they can issue you an emergency supply or visit NHS 111 online or call 111.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

What to do if your prescription is not at your chosen pharmacy when the surgery is closed

If the practice is closed and you require an urgent medication supply or your requested medication is not at your pharmacy, please speak to the pharmacy staff to ask if they can issue you an emergency supply or visit NHS 111 online or call 111.

Medication reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review regular medications. A review date will appear on your repeat slip, please ensure that you book in for a medication review to avoid prescription requests being rejected.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice and prescriptions on minor illnesses such as:

  • Ear pain/ infections (1year old to 17years old)
  • Impetigo ( 1 year old +)
  • Infected insect bite (1 year old +)
  • Shingles (18 year old + )
  • Sinusitis ( 12 year old + )
  • Tonsillitis ( 5 year old + )
  • UTI ( Women only 16 – 64)
  • Back-ache, sprains and strains
  • Colds
  • Conjunctivitis
  • Constipation
  • Coughs
  • Diarrhoea
  • Earache
  • Haemorrhoids
  • Hay fever
  • Head lice
  • Headache and fever
  • Heartburn and indigestion
  • Mild eczema and dermatitis
  • Minor fungal skin infections
  • Mouth ulcers
  • Nappy rash
  • Sore throat
  • Teething
  • Threadworm
  • Thrush

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.