Prescriptions

Online Services

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

Would you like us to manage your repeat medications for you?

We can offer you a service whereby when you pick up your prescription, you can tell us what you need for the following month and we will give you a date to pick it up, rather than you needing to reorder.

We kindly ask patients to pick up their medication on the specific date we allocate it to be ready.

You can also:

  • email nwicb.lawns.dispensary@nhs.net
  • bring the paper form to the surgery, Monday to Friday from 8.30am to 6.30pm
    • or write a note stating what medications you would like and drop it off or post it to the surgery

We do not take repeat prescription requests over the phone (unless you are unable to use any of the other services; please call after 2pm).

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

  • All orders requested after 12pm will not be processed until the next working day. Please note this is excluding bank holidays and weekends. This includes prescriptions ordered online (it will state an earlier pick up date but please allow 72 working hours).

All prescriptions will be sent to your nominated pharmacy unless you are a dispensing patient.

  • Please note the dispensary closes for an hour between 1pm – 2pm.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions
If you do not have a nominated chosen chemist you will be given a printed token (not prescription) which you can take to your chosen chemist in England.

The chemist will then download the signed EPS prescription from the NHS spine using the token. 

For more information please speak to dispensary at the surgery or visit www.nhs.uk  
Our text message service is both simple and convenient – Why wait around for your prescription to be ready when you can have the information sent directly to your phone.

Simply make sure we have your up to date mobile phone number and your consent to receive text messages – you’ll then be able to come and collect your prescription as soon as you get your confirmation text that it’s ready and not before.
We offer a home delivery service to patients once per month. This service is for patients who are unable to get to the surgery and who do not have anyone they can ask to collect their medication.

For more information please call the surgery and speak to dispensary. 

For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
Pharmacy 2 You, Med Express, UK Meds, Pharmacy Express and Pharmacy Direct

The above companies are not connected to us or our doctors in any way. They are simply private companies providing a prescription delivery service. 

You may have received a letter containing our name or an NHS logo delivered to your address offering you free medication delivery, again they are not connected to us and you do not have to use them.

We will continue to provide you with the prescription service as we always have.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

Patients with a Long Term Condition will be asked to make an appointment with a Healthcare Assistant in the first instance. They will then be given a telephone appointment with a Practice Nurse who will review and re-authorise medications, discuss blood test results and management of their condition.

Other medications will be reviewed annually or 4-6-monthly by the appropriate clinician.

To make an appointment for a medication review you can:

  • Use our online form
  • Phone us Monday to Friday, from 8.30am to 6.30pm
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8.30am

Prescription charges

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

If you will have to pay for more than one prescription item per month you may find it cheaper to buy a PPC.

Find out more about prescription charges (nhs.uk).

If you are exempt, it is your responsibility to ensure you are entitled to claim for free prescriptions and to provide proof of this when collecting your medication from the practice.

What to do with old medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet.

Take it to the pharmacy you got it from or bring it in to the surgery.

Please bring any needles to us in a sharps box.

We only take back medications that we have dispensed for our patients. Please return any other medications to the chemist who supplied your medications.

Over-the-counter medicines

Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?

Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.

Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.

Find out more at the Norfolk & Waveney Integrated Care System website

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.