For referrals, including self referrals, please visit Appointments.
ADHD and Autism
ASD (Autistic Spectrum Disorder) Helping Hands
ASD (Autistic Spectrum Disorder) Helping Hands services include a family support service, offering support on an individual basis to parents/carers, children and adults.
Telephone: 01362 288110
Website: www.asdhelpinghands.org.uk
Email: asdhelpinghands@gmail.com
Asperger East Anglia
Asperger East Anglia offers personal, friendly assistance for everyone with Asperger syndrome and their carers by providing a comprehensive and integrated service.
Telephone: 01603 620500
Website: www.asperger.org.uk
Email: info@asperger.org.uk
Child Autism UK
Child Autism UK provide services to enable children to overcome difficulties with communication, learning and life skills and give families the techniques and strategies to cope with autism through the use of Applied Behaviour Analysis (ABA).
Telephone: 01344 882248
Website: www.childautism.org.uk
Email: info@childautism.org.uk
National Autistic Society (NAS)
Founded in 1962, National Autistic Society (NAS) is the UK’s leading charity for autistic people and their families. Their goal is to help transform lives, change attitudes and create a society that works for autistic people.
Telephone: 0808 800 4104
Website: www.autism.org.uk
ASD Friendly
ASD Friendly is a close-knit community of parents and carers of people with Autism and Asperger’s Syndrome.
Website: www.asdfriendly.org
Autism Anglia
Autism Anglia is an independent charity which provides care and support to autistic children, adults and their families in East Anglia.
Telephone: 01206 577 678
Website: www.autism-anglia.org.uk
Email: info@autism-anglia.org.uk
Dimensions
Dimensions support people with learning disabilities and autism to have a louder voice, choice and control in their lives.
Telephone: 0300 303 9001
Website: www.dimensions-uk.org
Autism Independent UK (SFTAH)
Autism Independent UK helps to increase awareness of autism to the notice of all, together with well established and newly developed approaches in the diagnosis, assessment, education and treatment.
Telephone: 01536 523274
Website: www.autismuk.com
Email: autism@autismuk.com
Bereavement
Brake
Brake’s helpline is a quality accredited, Freephone, confidential support service, providing information and advocacy, emotional support and a listening ear for survivors of road crashes.
Telephone: 08088 000 401
Website: www.brake.org.uk
Email: helpline@brake.org.uk
Compassionate Friends
TCF offers many different kinds of support for bereaved families. Whatever the cause of your loss, wherever you are in the UK, and whatever your circumstances – They are here to help.
Telephone: 0345 123 2304
Website: www.tcf.org.uk
Email: helpline@tcf.org.uk
Scotty’s Little Soldiers
Scotty’s Little Soldiers is a charity dedicated to supporting children & young people who have lost a parent whilst serving in the British Armed Forces.
Telephone: 08000 928 571
Website: www.scottyslittlesoldiers.co.uk
Email: hello@scottyslittlesoldiers.co.uk
Child Death Helpline
The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.
Telephone: 0800 282 986
Website: www.childdeathhelpline.org.uk
Email: contact@childdeathhelpline.org
Roadpeace in East Anglia
The aftermath of a road crash is devastating. Roadpeace in East Anglia help bereaved families cope and build resilience through peer support, their local group network, befriending service and trauma support programmes.
Telephone: 0845 4500 355
Website: www.roadpeace.org
Email: info@roadpeace.org
Cancer Support
Norfolk & Waveney Integrated Care System – Cancer Support and Information
Please visit our cancer website which has a range of services designed to support people affected by cancer.
Website: Cancer – Norfolk & Waveney Integrated Care System (ICS)
Psychological and Wellbeing Support
There are a number of organisations in Norfolk and Waveney offering psychological and wellbeing support to people affected by cancer. You are not alone.
This poster will direct you to the services available.
Community Groups
Norfolk Community Directory
Norfolk Community Directory contains activities, services and groups to help all Norfolk residents live healthy, active and fulfilling lives.
Child Health
Red Balloon
Red Balloon provide a safe environment for 11-16 year olds who are unable to access mainstream school due to their past experiences in bullying or trauma. Red Balloon offer a therapeutic and academic curriculum.
Telephone: 01603 622 288
Website: www.redballoonlearner.org
Email: angela.hewett@rbnorwich.org.uk
Dyspraxia Foundation
Dyspraxia Foundations helpline is available to help you with problems and issues you may encounter; offering help and advice to people with dyspraxia, parents, carers, and families about or on the subject of dyspraxia.
Telephone: 01462 454 986
Website: www.dyspraxiafoundation.org.uk
Email: info@dyspraxiafoundation.org.uk
Point 1
Point-1 is a service from Ormiston Families providing assessment and support by professionals for children and young people who are experiencing mental health and emotional problems.
Telephone: 0800 977 4077
Website: www.point-1.org.uk
Email: help@point-1.org.uk
Childhood Illness Visual Guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Website: NHS: Visual Guide for Childhood illnesses
Cleft Lip and Palate Association
The Cleft Lip and Palate Association (CLAPA) is a small charity working to improve the lives of people born with a cleft and their families in the UK.
Telephone: 02078 334 883
Website: www.clapa.com
Email: info@clapa.com
Musical Keys
Musical Keys is a charity which provides music and arts activities for people with disabilities and additional needs in Norfolk and the surrounding area. Their passion is making music accessible to everyone.
Telephone: 01603 766 690
Website: www.musicalkeys.co.uk
Email: info@musicalkeys.co.uk
Just One Norfolk
They deliver a range of community based children and young people’s health services across Norfolk. They aim to build confidence in families, children and young people to care for their own health and wellbeing as well as help families, children and young people in Norfolk access the right services for advice and help. Through this they can improve health outcomes for children and young people in Norfolk.
Telephone: 0300 300 0123
Website: www.justonenorfolk.nhs.uk
Vaccination Planner
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Website: NHS: Vaccination Schedule
Carers
Age UK Norwich
Age UK Norwich trained advisors offer free information and advice to older people and their families. Age UK Norwich volunteer befrienders visit lonely older people in the community who have no one to talk to.
Telephone: 01603 496333
Website: www.ageuk.org.uk
Email: enquiries@ageuknorwich.org.uk
Chill4us Carers
Chill4us Carers is the social network community for family carers and is about, information, humour, fantasy and fun, chat with carers and finding help when the caring ends.
Telephone: 01603 340193
Website: www.chill4uscarers.co.uk
Email: support@chill4us.com
Carers Matter Norfolk
Drawing on the expertise and experience of Carers Matter Norfolk teams, they seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.
Telephone: 0800 083 1148
Website: www.carersmatternorfolk.org.uk
Email: info@carersmatternorfolk.org.uk
Carers UK
They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.
Telephone: 020 7378 4999
Website: www.carersuk.org
Email: info@carersuk.org
Drugs and Alcohol
Dear Albert
Dear Albert helps individuals to stop taking alcohol and drugs.
Telephone: 01162 917 298
Website: www.dearalbert.co.uk
Email: hello@dearalbert.co.uk
Matthew Project – Outside the Wire
A bespoke drug and alcohol service offering confidential advice and support to current and ex HM Forces personnel and their families, across Norfolk, Suffolk and Essex.
Telephone: 01603 626 123
Website: www.matthewproject.org
Email: OTW@matthewproject.org
SOS Bus
The SOS Bus is a first point of contact for anyone visiting Norwich’s pubs and clubs between 21:30 – 03:30, Friday or Saturday nights whose well-being is threatened by illness or injury, emotional distress or other vulnerability.
Telephone: 07833 505 505
Website: www.voluntarynorfolk.org.uk
One You Days Off – Mobile App
The One You Days Off app is a simple and easy way to track the days you drink alcohol and the days you don’t.
Download from: Google Play: One You Days Off
Download from: iTunes: One You Days Off
Alcoholics Anonymous
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 9177 650
Website: www.alcoholics-anonymous.org.uk
Email: help@aamail.org
Hebron Trust
Hebron House is a safe, nurturing and intensively supportive community environment in which to rehabilitate from drug and alcohol dependency and the life-dominating problems that serious substance misuse can cause.
Telephone: 01603 439 905
Website: www.hebrontrust.org.uk
Matthew Project, Youth Service – Youth and Family Team
Supports children, young people, adults and their families with drug, alcohol and other related issues across Norfolk.
Telephone: 08458 688 172
Website: www.matthewproject.org
Email: youth@matthewproject.org
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
Drinkline
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Telephone: 0300 123 6600
Text: 82111
Website: www.talktofrank.com
Email: frank@talktofrank.com
Elderly Care
Cinnamon Trust
Cinnamon Trust is the only specialist national charity which seeks to relieve the anxieties, problems, and sometimes injustices, faced by elderly and terminally ill people and their pets, thereby saving a great deal of human sadness and animal suffering.
Telephone: 01736 757 900
Website: www.cinnamon.org.uk
Sprowston Day Centre Luncheon Club
Sprowston Day Centre Luncheon Club is run from St Cuthbert’s Centre on Wroxham Road, offering the elderly a place to meet and make new friends as well as giving them a two course home cooked meal. The centre is open on Wednesdays and Fridays.
Telephone: 01603 419682
Website: www.sprowstondaycentre.co.uk
Email: sprowstondaycentre@hotmail.com
Dementia
Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.
Telephone: 0800 888 6678
Website: www.dementiauk.org
Email: helpline@dementiauk.org
Contact Care – Personal Alarms, Lifeline for the Elderly
With your personal alarm button you can call for help day or night, from anywhere in your home or garden (within 50m of the lifeline unit), 365 days of the year.
Telephone: 08009 174 680
Website: www.contactcarelifeline.co.uk
Email: contactcare@saffronhousing.co.uk
Silver Line
Free phone support for older people, 24 hours a day.
Telephone: 0800 4 70 80 90
Website: www.thesilverline.org.uk
Age UK
Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. They believe in a world where everyone can love later life and they work every day to achieve this.
Telephone: 0800 055 6112
Website: www.ageuk.org.uk
Maternity
N&N University Hospital Maternity Services
If you would like to have your baby at the Norfolk and Norwich University Hospital you can self refer.
Website: www.nnuh.nhs.uk/maternity-self-referral-form/
The Lullaby Trust
The Lullaby Trust raises awareness of sudden infant death syndrome (SIDS), provides expert advice on safer sleep for babies and offers emotional support for bereaved families.
Telephone: 08088 026 868
Website: www.lullabytrust.org.uk
Email: support@lullabytrust.org.uk
Baby Buddy App
Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.
Download from: Google Play: Baby Buddy
Download from: iTunes: Baby Buddy
TAMBA (Twins and Multiple Births Association)
Tamba is a UK based charity helping people around the world. They were set up by parents of multiples and interested professionals in 1978.
Telephone: 01252 332 344
Website: www.tamba.org.uk
Email: enquiries@tamba.org.uk
The National Childbirth Trust
The National Childbirth Trusts mission is to support parents through the first 1,000 days, to have the best possible experience of pregnancy, birth and early parenthood.
Telephone: 03003 300 700
Website: www.nct.org.uk
Mental Health
The NHS Wellbeing Service (IAPT – Improving Access to Psychological Therapies)
The Wellbeing Service offer free help and support to improve wellbeing and manage stress, low mood and anxiety. Their aim is to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of webinars, talking therapies, employment support, peer support and social activities.
Telephone: 0300 123 1503
Website: www.wellbeingnands.co.uk
Combat Stress
Combat Stres is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD).
Telephone: 08001 381 619
Text: 07537 404 719
Website: www.combatstress.org.uk
Email: helpline@combatstress.org.uk
Norfolk LGBT+ Project
Norfolk LGBT+ Project aims to relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.
Telephone: 01603 219 299
Website: www.norfolklgbtproject.co.uk
Email: info@norfolklgbtproject.co.uk
SOS Bus
The SOS Bus is a first point of contact for anyone visiting Norwich’s pubs and clubs between 21:30 – 03:30, Friday or Saturday nights whose well-being is threatened by illness or injury, emotional distress or other vulnerability.
Telephone: 07833 505 505
Website: www.voluntarynorfolk.org.uk
Kooth
Free anonymous online chat for young people to discuss your mental health issues.
Website: www.kooth.com
Rethink
Rethink provide expert, accredited advice and information to everyone affected by mental health problems.
Telephone: 0300 5000 927
Website: www.rethink.org
Email: info@rethink.org
Campaign Against Living Miserably (CALM)
The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.
Telephone: 0800 585 858
Website: www.thecalmzone.net
Eating Matters – Eating Disorders Counselling Service
Eating Matters is a Norfolk charity offering counselling for people with mild to moderate eating disorders in the community.
Telephone: 01603 767 062
Website: www.eatingmatters.org.uk
Email: eatingmatters@norfolkeda.org.uk
SANE
SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.
Telephone: 020 3805 1790
Website: www.sane.org.uk
Email: info@sane.org.uk
The Norwich Centre
The Norwich Centre offer professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service.
Telephone: 01603 617 709
Website: www.norwichcentre.org
Email: info@norwichcentre.org
Samaritans
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.
Telephone: 116 123
Website: www.samaritans.org
Email: jo@samaritans.org
Mind
Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.
Telephone: 0300 123 3393
Website: www.mind.org.uk
Sexual Health
THT Direct (Terrence Higgins Trust)
THT Direct (Terrence Higgins Trust) offer a range of services available to anyone who lives in the Norfolk area. They provide outreach in the community for vulnerable young people and adults, and training for practitioners.
Telephone: 01603 226 666
Website: www.tht.org.uk
Email: norfolksexualhealth@tht.org.uk
Brook
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Website: www.brook.org.uk
Sexual Health Helpline
The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 09:00-20:00.
Telephone: 0300 123 7123
C-Card Scheme
If you are aged 13 to 24 and living in Norfolk you are entitled to free condoms through the Your C-Card scheme.
Website: www.youngandfree.org.uk
Family Planning Association
A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.
Telephone: 020 7608 5240
Website: www.fpa.org.uk
Stop Smoking
Smokefree Norfolk
With Smokefree Norfolk, you’re up to 4 times more likely to quit smoking, and with our specially created plans you’re more likely to quit for good. Everything they do has been developed by experts and ex-smokers, delivered to you by specially trained experienced professionals.
Telephone: 08000 854 113
Website: www.smokefreenorfolk.co.uk/
Email: smokefree.norfolk@nhs.net
Quit with help
Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.
Website: www.quitwithhelp.co.uk
NHS Smoking Helpline – Go Smoke Free
Join the millions of people who have used Smokefree support to help them stop smoking. From email and text, to their free app and lots of other support, you can choose what’s right for you.
Website: www.nhs.uk/smokefree
Weight Management
Norfolk Slimming World
Slimming World is the nation’s favourite way to lose weight. They’ll help you reach your dream weight – and stay there for life.
Website: www.slimmingworld.co.uk
WW
Meetings, online or a little bit of both. WW UK, formerly Weightwatchers, offers options and support, whatever your lifestyle.
Facebook: @WW.UK
Twitter: @ww_uk
Website: www.weightwatchers.com
Am I a Healthy Weight?
Calculate your BMI using this NHS Tool
Website: NHS: BMI Calculator
