Job summary
We are looking for a part time Receptionist to work over our two surgery sites at Heacham and Snettisham Surgeries.
Previous experience of using SystmOne and working in a GP surgery would be preferred, but training can be given.
Excellent communication skills both verbal and written are essential.
This is a challenging role working in a busy GP Practice
Hours are negotiable.
Main duties:
To be the first point of contact for patients: answering telephones and patient requests via e-mail and our website
Liaise with patients to book and manage all appointment bookings
Support the Practice with cancellation of clinics, booking interpreters etc
Receive patients and visitors to the surgery premises, directing them as necessary
To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
Handle medical information discretely and confidentially.
To deal effectively with patient enquiries and queries, directing them to appropriate service/clinician
Have the ability to multitask in order to carry out a wide range of patient telephone, administrative and general duties
Accurate recording of information in patients records and appointment system in accordance with practice procedures
Ability to work under pressure
Processing repeat prescriptions in accordance with practice guidelines.
