Prescriptions

Ordering repeat prescriptions

Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: Patient Access

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• call us on 01692 678611 for Ludham or 01692 580880 for Stalham Green (Press option 4 for dispensary) (Lines open 9.30am – 6pm)
• bring the paper form to the surgery, Monday to Friday during opening hours

We do not take repeat prescription requests over email.

Collecting your prescription

Please give three working days notice for repeat prescriptions. We would like to ensure that you don’t have to incur an extra journey to pick up any items that take the full three working days to obtain.

If you require medication when the practice is closed, please contact the surgery where you will be directed to the out of hours provider or alternatively pharmacies are permitted to an emergency supply of medication.

If you live within a mile of the chemist and/or are a non-dispensing patient, your prescription will be sent to your nominated pharmacy.

Local Pharmacies

Well Martham – The Medical Centre
The Medical Centre, NR29 4QG – Tel: 01493 740388

Boots
68-70 High Street, NR12 9AS – Tel: 01692 580329

Wellbeing Pharmacy
Station Road, NR12 8UR – Tel: 01603 783836

Roys Pharmacy (Wroxham Ltd)
Forge House, NR12 8DB – 01603 777032

Find a pharmacy – NHS

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Dispensary Opening Hours

If you live more than one mile from a dispensing chemist you may choose to have your prescriptions dispensed at the surgery.

During particularly busy periods, such as just before (and just after) a bank holiday, please allow four days for repeat prescriptions. If you would like to know more, please contact dispensary.

Phone lines are open from 9.30am – 6pm for the dispensaries, Monday to Friday.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone our pharmacist after 10am on 01692 678 611 (Ludham Surgery) or 01692 580 880 (Stalham Green Surgery), Monday to Friday
• fill in our medication query form

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Please make sure you book a routine appointment when we ask you to come in for your review.

You can do this in three ways. 

• use an online form
• phone us Monday to Friday, from 8.30am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 10am

Prescription charges

Find out more about prescription charges (nhs.uk).

Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)

What to do with old medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy or return them to either dispensaries to be disposed of safely.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Over-the-counter medicines

Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?

Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.

Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.