Appointments

Urgent Appointments

You can request urgent appointments each day.

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • Phone 01603 712255 Monday to Friday 8.30am to 6.30pm
    • The earliest GP appointment is 8.30am and the latest GP appointment is 5.50pm.
    • The earliest nurse team appointment is 8.30am and the latest nurse team appointment is 5.50pm (5.40pm for a 20 minute appointment).
  • Visit the surgery and speak with a receptionist
    • We are open Monday to Friday, 8.30am to 6.30pm.

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • Complete an online form
    • A member of the team will respond within 2 working days. We are open Monday to Friday, 8.30am to 6.30pm
  • Phone 01603 712255 Monday to Friday 8.30am to 6.30pm
    • The earliest GP appointment is 8.30am and the latest GP appointment is 5.50pm.
    • The earliest nurse team appointment is 8.30am and the latest nurse team appointment is 5.50pm (5.40pm for a 20 minute appointment).
  • Visit the surgery and speak with a receptionist
    • We are open Monday to Friday, 8.30am to 6.30pm.
  • Using the NHS App or SystmOnline to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01603 712255, Monday to Friday from 8.30am to 6.30pm
  • reply CANCEL to your appointment reminder text message

Chaperones 

We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. 

This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. 

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined. 

Maintains professional boundaries during intimate examinations. 
Acknowledges a patient’s vulnerability. 
Provides emotional comfort and reassurance. 
Assists in the examination. 
Assists with undressing patients, if required. 

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8.30am as possible.

When we are closed

If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.

All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.

Find a pharmacy
This is a service open to our patients who want to be seen by a GP or nurse practitioner outside our normal working hours. These are appointments that are available at other GP Surgeries which are listed below:
– Hoveton & Wroxham Medical Practice – Stalham Road, Norwich, NR12 8DU
– Stalham and Staithe Surgery
– Ludham & Stalham Surgery/Acle Medical Centre 

If you wish to request one of these appointments, please call us on 01603 712255 and speak to one of our reception team who will be happy to book you one of these appointments.