Prescriptions

Ordering Repeat Prescriptions

Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • email your request to nwicb.repeats.brundall@nhs.net
  • bring the paper form to the surgery, Monday to Friday from 8.30am to 6.30pm
  • speak to your pharmacist about setting up ‘Automatic Ordering’ – We can order for you, and even deliver for free
  • telephone 01603 712255 Monday to Friday from 10am to 11.30am and 2.30pm – 3.30pm

For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.

If you are a permanent UK resident the NHS accepts responsibility for supplying ongoing medication for temporary periods abroad of up to three months. Any person whose absence from the UK is longer than three months will have to make arrangements to have their medication prescribed by a practitioner in the country they are visiting.
Patients now residing abroad who holiday in the UK will not be prescribed medication other than that regarded by the clinician as immediately necessary.

Collecting your prescription

You can usually collect your prescription from the pharmacy 5 working days after you have ordered it, do not include weekends and bank holidays.

The five working day notice period for repeat prescription requests made online between 6pm to 12am starts from 8.30am on the next working day.

The five working days notice period for repeat prescription requests made online between 12am to 8.30am starts from 8.30am on that day if a working day or from 8.30am on the next working day.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Find a pharmacy – NHS (www.nhs.uk)

We now offer a free delivery service to dispensing patients within our catchment area. We visit the following areas on the following days:

– Monday – Blofield, Blofield Heath, Hemblington, South Walsham and South Burlingham
– Tuesday – Beighton, Cantley, Buckenham and Hassingham
– Wednesday – Lt and Great Plumstead, Postwick, Thorpe/Thorpe End, Witton and Salhouse
– Thursday – Lingwood
– Friday – Rackheath, Strumpshaw and Brundall

Medication request will need to be ordered 7 days before your delivery day. 

Please contact dispensary for any further details on 01603 71225 – Option 4

Dispensing

Patients who live more than one mile from a chemist (as the crow flies) may elect to have their drugs dispensed at the surgery.

The dispensary is open Monday to Friday, excluding Bank Holidays from 8.30am – 1pm and 2pm – 6.30pm.

Prescription forms or prescription drugs cannot be issued outside of these times.

Questions about your Prescription

If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.

You can also contact us at the surgery:

Medication Reviews

If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review.

To do this:

  • Phone us Monday to Friday, from 10am to 6.30pm
  • Visit the surgery and speak with a receptionist, Monday to Friday from 10am

Prescription Charges

Find out more about prescription charges on nhs.uk.

Over-the-counter medicines

Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?

Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.

Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.

Find out more at the Norfolk & Waveney Integrated Care System website

About Pharmacists

Pharmacists are experts in medicines who can help you with minor health concerns.

Find a pharmacy – NHS (www.nhs.uk)

As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Disposing of Old Medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.