Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

Routine appointments are usually booked or arranged in advance and you will be seen by a clinician such as a nurse or healthcare assistant.

Routine appointments are used for services including:
– Blood pressure checks
– Blood tests
– Cervical screening
– Family planning and sexual health advice
– Vaccinations

To request a routine appointment:

  • use our appointment request form
  • phone us on 01945 773 671, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else. If you receive a text message reminder for your appointment you will be able to reply and cancel your appointment if you are no longer able to attend.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01945 773 671, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Improved Access Appointments

Improved access appointments are available at either our King’s Lynn or our Swaffham hub. These are available to patients who are unable to attend appointments during normal surgery hours or when surgery appointments are fully booked.

What appointments are available?

  • King’s Lynn – evening appointments are available from 6.30pm to 8pm and
    Saturday appointments from 8am to 1pm
  • Swaffham – Saturday appointments are available from 8am to 1pm
We will advise which practice to attend for the time of your appointment. Each hub has three duty surgeries now offering extended access appointments on a rotation basis; the practices are:

King’s Lynn
– Southgates Medical Centre, 41 Goodwins Road, King’s Lynn, Norfolk, PE30 5QX
– St James Medical Practice, County Court Rd, King’s Lynn, Norfolk, PE30 5SY
– St Johns Surgery, Main Road, Terrington St John, Wisbech, Cambs, PE14 7RR

Swaffham
– Campingland Surgery, Beech Close, Swaffham, Norfolk, PE37 7RD
– Litcham Health Centre, Manor Drive, Litcham, King’s Lynn, Norfolk, PE32 2NW
– Great Massingham Surgery, Station Rd, Great Massingham, King’s Lynn, Norfolk, PE32 2JQ
The hubs are designed to treat patients with acute minor ailments who require a face to face clinical assessment in order to be treated appropriately. Appointments are available with a GP, nurse or healthcare assistant.

Patients who cannot be seen:
– Babies under 12 weeks old
– Those with pregnancy related problems
– Those with chronic disease or long-term condition management that requires continuity of care
– Those with severe mental health problems
– Those identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
– Walk-in patients – appointments must be made