GDPR & Privacy
Your Information
Wensum Valley Medical Practice takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure.
Please use the links below to find more information about the practice and data protection.
Research
We are involved in research. This means that we use medical data to aid research into clinical conditions.
The research is anonymous and does not reveal personal information about patients.
However, if you do not wish your medical data to be used in research, please inform the practice manager.
Right to be Accompanied
All patients have the right to be accompanied at appointments by a carer, advocate or assistant. Please let reception know your requirements when you request your appointment.
We also have trained chaperones working with in the practice. You can ask the receptionist if you would like a chaperone to be present during your consultation. The clinician may also request a chaperone.
Suggestions, Comments & Complaints
We are happy to consider comments and suggestions from our patients. Please complete our online feedback form or present your views in writing at reception.
Complaints
Wensum Valley Medical Practice aims to give a friendly and professional service to all of our patients. However, if you have any concerns about any aspect of our service, please let us know by either calling and asking to speak to the Practice Manager or by writing to the Practice Manager.
- In person – Complaint forms and leaflets are available to pick up in the waiting room.
- By Email – Email the Practice Manager via nwicb.wensum.valley@nhs.net
Taking It Further
In the majority of cases, concerns can be resolved quite easily. However, if you remain dissatisfied with the outcome you have the right to approach the Health Service Ombudsman.
The contact details are:
The Parliamentary and Health Service Ombudsman,
Millbank Tower,
Millbank,
London,
SW1P 4QP
Telephone: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
NHS England also operates a Patient Advice and Liaison Service (PALS) which can often help to resolve any problems before they become formal complaints. If you would like to speak to PALS, please call 0300 311 22 33.
Summary Care Record
Your Summary Care Record is a short summary of your GP medical records. It tells other health and care staff who care for you about the medicines you take and your allergies.
This means they can give you better care if you need health care away from your usual doctor’s surgery, for instance in A&E or when you’re on holiday.
If you agree, we will include additional information in your Summary Care Record. This will help you get better care when you are away from the GP practice.
If you wish to opt out of the Summary Care Record scheme please complete the Opt Out form.
