There is no account needed, you just select the link on our website and you are taken straight into SystmConnect.

Whenever you have a health concern, you complete a request in SystmConnect.

You can submit requests for a variety of medical and administrative queries.

This request is then reviewed by a GP the same day and you are informed of the outcome via your chosen communication method.

What are the opening times for SystmConnect?

SystmConnect will be available from 07:00 to 18:00 every weekday.

Occasionally we may have to close SystmConnect early, see below for more details

Why Is SystmConnect closed?

On some days, demand for a GP appointment far outweighs the safe capacity we can provide. On these days, we may have to turn SystmConnect off early because we are full. If you have an emergency in these situations, please call the reception team who will be happy to help.

How soon will I hear back?

We aim to respond to all queries the same day.

Some more routine queries may take us a few days to get back to you.

What happens if I can’t access the internet or don’t feel confident using it?

Our reception team are always happy to help.

They are able to submit requests for you and can call you back to inform you of the outcome of your request and book you in for the necessary appointment.

Why have we changed to SystmConnect?

We have listened to your feedback and have selected a new online consultation system that has been proven to work well in many GP practices around the country. GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most. The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.

Can I use SystmConnect to request a repeat prescription?

Yes. You can also request a repeat prescription via the NHSApp, selecting the Patient Partner option when calling the Practice, or by using SystmOnline/Airmid.

Can I book nurse appointments through SystmConnect?

You can certainly use SystmConnect to request nurse appointments, but these can also be booked by calling reception in the usual way.

Is SystmConnect an App?

No, SystmConnect is not an app, it is an integral part of our Clinical System. It can only be accessed through our website. The SystmConnect team are working on integration with the NHS app and we will update you when this has happened.

Remember, you do not need an account to use SystmConnect, you must be a Patient registered at Fakenham Medical Practice or be completing a request on behalf of a registered patient.