NHS app
The NHS app is the best way to manage your medication. You can use it to request repeat prescriptions, change your nominated pharmacy and the provided prescription barcode can be used in pharmacies to collect your medication.
Please note if your repeat prescription is not showing on the app it likely means it requires a review from a GP before it can be re-issued, in this instance please submit an online request as detailed below.
Submit an online request
The next best method to request a repeat prescription is by clicking the ‘contact us online’ button below and selecting ‘I have an admin query’. You can then select the repeat prescription button and provide us with all the necessary information.
SystmOnline
Login to order your medication
You can order your repeat prescription by using our online services, SystmOnline. Please allow 7 working days before collecting your prescription.
If you are not registered to use this service, please register for our online services. For more information, please visit our Online Services page.
SystmOnline
Prescription Ordering Direct (POD)
The NHS prescription ordering direct (POD) service is an easy way for you to order your repeat prescription by telephone.
The NHS POD is operated by NHS Norfolk and Waveney CCG and has dedicated handlers, trained to take requests for repeat prescriptions. If you are a patient registered with this practice you can contact the NHS POD to order your repeat medication.
To allow a representative to order repeat medication on your behalf via the POD, please complete the Third Party Consent – NHS Prescription Ordering Direct (POD) form and return to your GP practice for addition to your records.
This service is for repeat medication. Requests will not be taken for acute medication or urgent prescriptions.
Patients are advised to:
- Please check your medication cupboard before ordering.
- We ask patients to order their prescription when they have 7 days of medication left.
- If you have a build-up of medication, please let the POD know, so that they can adjust the quantities so that everything falls in line.
- Please do not order ‘just in case’. If you need medication in the future then you will be able to request it.
- Let the POD know if you have stopped taking any of your medication.
Phone the POD service on 01502 718615 or text your name and surgery name to 07378 905 195 and you will be called back within 24 hours.
Telephone lines are open between 08:00 – 16:30 Monday to Friday (excluding weekends and bank holidays).