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The surgery has suitable access for disabled patients via the front entrance and our consulting rooms are on the ground floor.

If you have any special needs please let our staff know so that we can help and ensure you get the same support in the future.

Wheelchair access
The Surgery has been specially designed to make it easier for disabled patients to visit. There are no steps at the entrance of the building giving patients easy access. Due to fire regulations, we do have heavy fire doors, however if you have trouble opening these please ask Reception for assistance as they are always happy to help.
There are several dedicated disabled car parking spaces available immediately outside the front entrance of The Surgery.
We have a wheelchair for patient’s use, at their own risk, should you require one whilst visiting our premises.

Disabled Parking – Blue Badge Scheme
The Blue Badge scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.

Loop System
We have a loop induction system at the reception desk to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.
British Deaf Association
The Deaf Health Charity – SignHealth
Action Hearing Loss
Royal Association for Deaf People
National Deaf Children’s Society

Blind/Partially Sighted
If you or family members are blind or partially sighted we can give you a large print of our practice leaflet upon request. Please ask Reception for further information.
For more advice and support for blind people please see the following websites:
Royal National Institute of Blind People (RIND)
Action for Blind People
org.uk
British Blind Sport

Guide Dogs
Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.
Further Information:
Guide Dogs

Other Disability Websites
BID Services
Disability Go
Disabled People, your Rights, Benefits, Carers and the Equality Act
Disability Rights UK
Living with a Disability NHS Choices
Disability Action
Mencap

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

The Luton Extended Access Service will be available from  4th September 2018 for all Luton patients to book routine appointments with a GP, Practice Nurse or Healthcare Assistant through your practice.

This service operates on Monday to Friday evenings from 6.30pm–8.30pm and Saturday and Sunday mornings from 8.30am–2.30pm at two local GP Practices. The service will not operate from within our Practice but patients will be offered appointments at Medici Medical Centre or Gardenia and Marsh Farm Practice.

Patients unable to get to clinics at our surgery for Chronic Disease Management such as Asthma, COPD, Diabetes, Hypertension and Rheumatoid Arthritis may attend these clinics to have reviews.

The clinicians in this service will have full access to your GP records from the surgery.

For more information regarding the Extended Access service or to book an appointment please contact our reception team in person or on the phone.

Appointments for the Luton Extended Access service cannot be booked online.