Patient Access
The NHS App can also be used to request repeat prescriptions
The new, simple and secure way to access a range of NHS services on your smartphone or tablet.
It is also possible to submit a prescription request at the surgery in person, please speak to a member of reception upon arrival. If this is not possible we can also receive prescription request via post. in order to do this please ensure that you sign, date and tick the relevant drugs using the computerised request slip attached to your last prescription and post it in to us.
Repeat Prescriptions
If you are a new patient and you are on repeat medication, you will need to make an appointment to see the doctor before you can be issued with your first prescription – this enables the doctor to correctly enter your medication details on your records. It would be helpful if you could bring in your previous prescription counterfoil with you.
If you have any queries regarding your prescriptions please call the prescription line and leave a voicemail and one of the prescriptions team will look into it and be in touch the same day; if before 5pm. Please note prescription requests will NOT be taken over the telephone to avoid errors – Please do not call the surgery to check if a prescription is ready – if there are any problems with your request we will contact you.
We will only issue the items that have been ticked or specifically requested. Requests should be as precise as possible. If you are going on holiday and require your prescription before its due date, please state this on the request slip.
Emergency prescriptions
Use the 111 service to request a limited emergency supply of a medicine you’ve completely run out of.
This must be a medicine you are prescribed regularly, through a repeat prescription.
You will be charged your usual prescription fee. If you do not usually pay, it will be free.
When not to use this service
If you need medicine and also have any symptoms, call 111 and speak to an adviser instead.
You cannot use this service to get:
- antibiotics for a new or recent problem
- controlled drugs that require identification to collect
Electronic Prescription Service (EPS)
- We now send most prescriptions electronically through the Electronic Prescription Service (EPS). This means your prescription can be sent directly to the pharmacy of your choice without the need to collect a paper copy.
- Please allow two working days for the surgery to process your prescription request.
- Your chosen pharmacy will receive your prescription electronically. Many pharmacies can prepare your medication in advance, making collection quicker and more convenient.
- If you have not already nominated a pharmacy, please speak to your preferred chemist or contact reception to set this up.
- If you arrange for your pharmacy to collect prescriptions on your behalf, please allow three working days before collecting your medication from the pharmacy.
Warfarin Prescriptions
Please would patients requesting repeat Warfarin prescriptions let us know your Target Range (this can be found in your yellow book), the most recent date of your INR blood test and the result. On line this can be typed in the information box at the end of the form, Otherwise it can be written on the repeat request form.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.