Contact

If you have any special needs please let our staff know so that we can help and ensure you get the same support in the future.

Disabled Parking – Blue Badge Scheme
The Blue Badge scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to the practice. 

Loop System
We have a loop induction system at the reception desk to assist the hearing impaired. 

Blind/Partially Sighted
If you or family members are blind or partially sighted we can give you a large print version of our practice leaflet upon request. Please ask Reception for further information.

Guide Dogs
Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

What is the GP Enhanced Access Service?
The Enhanced Access Service has more appointments with GPs available, making it easier for you to get an appointment at a time that suits you, including evenings and weekends.

When are these appointments available?
Appointments are available from 8am–8pm, 7 days a week, including bank holidays. Appointments must be booked in advance.

How do I book an appointment?
Contact your GP practice in the usual way to request an appointment. If there is no appointment available at your practice, they may offer you an appointment with the GP Enhanced Access Service, if this is right for you.

If your practice is closed and you need a GP, please contact the out-of-hours service via NHS 111. They will also be able to book an appointment for you with the GP Enhanced Access Service. Please note that your consent will be required in order for an appointment to be booked for you.

For further information or how to book an appointment online please ask at your GP practice.
If urgent care is required please call ‘111’ for further advice. If your need is life threatening, please go to A&E or call 999.
For support with the management of minor ailments, please contact your local pharmacist or visit the NHS Choices website or Health Help Now.

Will I see my own GP and/or nurse?
You will be seen by experienced GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.

Will the GP I see have access to my medical record during my appointment?
Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.

Further information about how we use your medical record is available by contacting reception.

How do I cancel an appointment?
If you need to cancel the appointment, please call the practice and leave a message stating your name and the time and date of your appointment with the GP Enhanced Access.