Appointments

How to Make an Appointment

Appointments may be booked in several ways:

Online

Patients can book appointments up to 4 weeks in advance using online services.

By Phone

Patients can book an appointment by calling reception on 020 8422 1813

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Warning advice: On the day (urgent only)

Every day at 08:40 am a limited number of telephone appointments become available, enabling you to speak to our doctors quickly if that needed.  During the consultation, the GP will make a decision whether yours is an issue that could be dealt with over the phone or if you need to be seen in our practice.  If the latter is the case, they will book an appointment for you to be seen either by themselves at our Practice or GP at one of the Hubs.

At such short notice there is much less flexibility over the time of the appointment and choice of clinician.

Advance Booking

Bookable up to 4 weeks ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.

A number of theses appointments are available to book online.

Urgent advice: Cancel an Appointment

Do you feel frustrated when you cannot get an appointment?

Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.

Cancel your appointment online

Patient Access

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