Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

phone us on 0203 474 6400, Monday to Friday from 8am to 6.30pm
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

book appointments up to 4 weeks in advance using online services
calling reception on 0203 474 6400
visit the surgery and book an appointment with the receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

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Urgent Care Centres

What are urgent care centres?

Urgent care centres are an alternative to A&E. They are centres that treat minor injuries and illness that require urgent treatment that cannot be seen by your registered GP.

Where’s my nearest UCC?

For most people in Hammersmith and Fulham, the closest urgent care centre is based at Charing Cross Hospital or Hammersmith Hospital. They are staffed by experienced GPs and nurses, healthcare assistants and other healthcare practitioners.

Charing Cross Hospital

Urgent Care Centre
Fulham Palace Road
London W6 8RF
Phone: 020 3311 1234

Hammersmith Hospital

Urgent Care Centre
Du Cane Road
London W12 0HS
Phone: 020 3313 1000

Opening Hours

Charing Cross Hospital and Hammersmith Hospital urgent care centre is open 24 hours a day, 365 days a year.

Which conditions are treated at UCCs?

The urgent care centre treats minor injuries and illnesses that require urgent treatment.

• minor illnesses
• cuts and grazes
• minor scalds and burns
• strains and sprains
• bites and stings
• minor head injuries
• ear and throat infections
• minor skin infections / rashes
• minor eye conditions / infections
• stomach pains
• suspected fractures

On arrival at the urgent care centre you will be assessed and treated in order of the priority of your condition.

This is an urgent care service and should only be used if you require urgent medical attention and cannot be seen by your registered GP.

• If your condition is urgent and requires immediate attention, you will be seen by an appropriate clinician in the urgent care centre.

• If your condition is not urgent or immediate, you will be referred back to your GP.

• If you are seriously ill, you will be referred to the emergency department which is located next to the urgent care centre.

Emergencies

A&E departments assess and treat patients with serious injuries or illnesses. You should visit A&E or call 999 for life-threatening emergencies, such as:

• loss of consciousness
• acute confused state and fits that are not stopping
• persistent, severe chest pain
• breathing difficulties
• severe bleeding that cannot be stopped

If you need an ambulance call 999, the emergency phone number in the UK.

You can also dial 112, which is the ambulance number throughout the European Union.

Major A&E departments offer access 24 hours a day, 365 days a year, although not all hospitals have an A&E department.

Where is my closest A&E?

Charing Cross Hospital

Fulham Palace Road
London W6 8RF
Phone: 020 3311 1234

Chelsea and Westminister Hospital

369 Fulham Road
London SW10 9NH
Phone: 020 3315 8000

St Mary’s Hospital

Pread Street
Paddington
London W2 1NY
Phone: 020 3312 6666

Walk In Centres

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.

We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system – SystmOnline
phone us on 0203 474 6400, Monday to Friday from 8am to 6.30pm
reply CANCEL to your appointment reminder text message

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

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If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you, however, if you need a home visit please contact the surgery as early as possible in the morning, before 10:00, and give one of our receptionists your specific details.

Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Evening and Weekend Access

Need to see a GP or nurse in the evening or at the weekend?

There are GP services open to all patients in the borough running Monday to Saturday in Hammersmith and Fulham. You can book an appointment from your own practice with a GP at Parkview Practice

Monday – Friday 18:30 – 20:00

Saturday 09:30 – 17:30

During the practice’s opening hours, you can call and ask the receptionist to book an appointment at the practice for an evening or weekend appointment.

On Saturdays, at all sites, pre-bookable Practice Nurse appointments are also available which can be booked through the practice.

Please note that using these services will not affect your registration with the practice.

Parkview Practice ( Dr Hasan)

Parkview Centre for Health & Wellbeing
Cranston Court
56 Bloemfontein Road
Hammersmith
London, W12 7FG

Opening Times:
Monday – Friday: 18:30 – 20:00
Saturday: 09:00 – 17:30

Urgent appointments

Routine appointments

SystmOnline

Urgent Care Centres

What are urgent care centres?

Where’s my nearest UCC?

Charing Cross Hospital

Hammersmith Hospital

Opening Hours

Which conditions are treated at UCCs?

Emergencies

Where is my closest A&E?

Charing Cross Hospital

Chelsea and Westminister Hospital

St Mary’s Hospital

Walk In Centres

Your appointment

Cancelling or changing an appointment

SystmOnline

If you need help when we are closed

If you need help with your appointment

Home visits

Evening and Weekend Access

Parkview Practice ( Dr Hasan)

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