Golden Rules for Appointments
Does more than one family member need to see the doctor? If so, please make a separate appointment for each person. If you have several different problems to discuss, you may need to book two separate appointments. Your doctor has only 10 minutes for each routine consultation, if you feel your appointment will require longer than 10 minutes please advise the receptionist at the time of making your appointment and you will need to be allocated a double appointment.
Urgent appointments
The surgery will to the best of their ability provide patients who require an emergency appointment on the same day. Please telephone for an emergency appointment for the morning as early as possible or after 14:30.
The practice runs an emergency clinic Monday to Friday between 09:00 – 12:00 and 16:00 – 18:00. Please discuss your symptoms briefly with the receptionist who with the help of the Duty Doctor will try and allocate you the most appropriate appointment. Remember that when people are genuinely ill and in need of urgent attention, we will always see them on the same day.
Routine appointments
Appointments can be made by calling at the surgery or telephoning the receptionist on 01923 845 945.
Use Your Patient Access Account
Use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Saturday Clinics
Saturday surgeries are held once a month in the morning for routine booked appointments only. All emergencies will be dealt with via our emergency service and access to this can be made via our main surgery number or by dialling 111. For a medical emergency please dial 999.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – Patient Access
- Call us on: 01923 845 945.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
My Planned Care
My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.
This site is updated weekly and can be viewed by anyone, which means you, your family or carer as well as your NHS team can all see the latest information.
Your hospital team will be in touch with you as soon as they can. If you are looking for an update, please check this website before contacting your hospital or GP.