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Friends & Family Test Results
2023
Positive trends:
The vast majority of patients have been satisfied with the service they received from the GP Surgery, with comments highlighting the
politeness, professionalism, and friendliness of the staff.
Many patients have praised the efficiency and punctuality of the appointments, as well as the thorough and informative
consultations.
The patients have also appreciated the personalized advice and care provided by the doctors, as well as the administrative team’s
organization and communication.
The pharmacy online system ‘Patchs’ has been the subject of complaints, but some patients have noted that it may be an issue for
all practices in NW London.
Negative trends:
A few patients have experienced delayed appointments or issues with the pharmacy online system.
One patient was unhappy with the referral to a specialist and the specialist’s communication style.
A few patients have mentioned that they find it difficult to use the Patchs system for ordering repeat medication, which results in them needing to contact the surgery by email each month.
Overall, the GP Surgery appears to have a positive reputation and a high level of patient satisfaction, with a few minor areas for
improvement
Positive trends:
- Strong patient satisfaction with the doctors, with many praising their listening skills, empathy, and clinical knowledge.
- Positive experiences with the reception staff, who are described as friendly, welcoming, and professional.
- Nurses are also commended for their kindness, competence, and helpfulness.
- Many patients appreciate the efficiency and effectiveness of the practice in managing their medical needs and booking appointments.
- The online booking system and automated reminders are also praised for making it easy to schedule appointments and remember
follow-up care. - Staff are described as genuinely caring about patient well-being, and patients feel confident in their care and will continue to use the practice for their medical needs.
Negative trend:- Only one comment (comment number 5) mentioned a major issue with the practice: the inability to speak to a doctor in case of an emergency. This is an isolated complaint, but it still highlights an area for improvement.
Overall, the feedback suggests that the GP surgery has a high level of patient satisfaction, with staff praised for their care, compassion, and efficiency