Appointments

Appointments

To request a routine appointment in the next 7 days:

For morning appointments:

• phone us on 01992 579270, Monday to Friday from 8.30am to 10.30am
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination.

For afternoon appointments:

All afternoon and evening appointments must be booked in advance. Please note that appointments are for the person in whose name the appointment has been made. If you have a query about another member of your family please make an additional appointment. Appointments can be made 1 month in advance.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Appointments for Health Checks

The NHS provides health checks every 5 years for adults in England aged 40 to 74 designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. An NHS health check is designed to help find ways to lower this risk. If you are in this age group and don’t have a pre-existing condition you can book a health check via reception. Patients aged over 75 are able to request an annual health check with their allocated accountable GP.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01992 579270, Monday to Friday from 8.30am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice between 8.30am – 11.00am. Home visits requested after this time may be passed to the Out-of-Hours Service.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it, and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community Nurse if you are referred by your GP. You could also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Text message reminder

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Additional information