Appointments

Urgent appointments

Book on the day appointments are only available for emergencies

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Due to time constraints the doctors have only 10 minutes in which to discuss your presenting complaint. 

Please help the doctor to use time efficiently and effectively.  During an appointment, doctors will generally only deal with ONE problem.  However, if you have more than one problem you may make a double appointment.

Cancelling or changing an appointment

If you cannot keep an appointment, please let us know so that another patient can make use of it.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Enhanced Hub Access

Our patients have the ability to be seen by various different clinicians on evenings and weekends outside of our core surgery hours. The clinicians include doctors, nurses, advanced nurse practitioners (ANPs) and physiotherapists.

The Hubs are located at The Petersfield Surgery and Lynwood Medical Centre.

Patients can call the surgery, and our receptionists will book an appointment at one of the hubs for you. Alternatively patients can book appointments themselves via the link: Enhanced Hub Access.

Home visits

Home visit service is provided for patients who are housebound and are unable to attend the surgery. This also includes those who are undergoing palliative care and those whom travel by care, would cause significant deterioration in their medical condition.

Patients are advised to contact surgery before 11 am on the day to request a home visit if needed. This gives the doctors an opportunity to plan their time efficiently.

A brief history of your complaints will be obtained by the receptionist and will be passed over to the doctors. The doctors will then decide if your request for a home visit is appropriate. If not, they can give telephonic advice or request you to attend surgery on the day.
According to NHS guidelines transport problems are not an acceptable reason for requesting a home visit. We expect patients to try their best to attend the surgery on their own. You can consider using a Taxi, Dial a Ride, London Taxi Card or request relative/friend or neighbour to bring you to the surgery.
Home visits should not be requested for common colds, cough, earache and headache.  
Home visit should not be requested for common childhood problems.

In the event of symptoms of Heart Attack (chest pain)/Stroke please call 999 for an ambulance to get you to the hospital as soon as possible.