Confidentiality – Information Sharing
The practice complies with Data Protection and Access to Medical Records Legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from social services, insurance companies, GOV.uk, this requires your written consent.
- When we have a duty to others e.g. in child protection cases.
NHS Summary Care Record
Your Summary Care Record contains important information about any medical conditions, medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced.
Allowing authorised healthcare staff to have access to this information will improve decision making by doctors and other healthcare professionals.
Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly. For further information about your Summary Care Record you can check the NHS digital website at https://digital.nhs.uk/services/summary-care-records-scr/summary-care-records-scr-information-for-patients
If you do not wish to have a Summary Care Record, please ask the receptionist for an opt-out form.
Privacy Notice
Oak Road Medical Centre has a legal duty to explain how we use any personal information we collect about you at the organisation. We collect records about your health and the treatment you receive in both electronic and paper format.
Why do we have to provide this privacy notice?
We are required to provide you with this privacy notice by law. It provides information about how we use the personal and healthcare information we collect, store and hold about you. If you have any questions about this privacy notice or are unclear about how we process or use your personal information or have any other issue regarding your personal and healthcare information, then please contact our Data Protection Officer Dr R S Chowdhury – Oak Road Medical Centre.
The main things the law says we must tell you about what we do with your personal data are:
- We must let you know why we collect personal and healthcare information about you
- We must let you know how we use any personal and/or healthcare information we hold about you
- We need to inform you in respect of what we do with it
- We need to tell you about who we share it with or pass it on to and why
- We need to let you know how long we can keep it for
Using your information
We will use your information so that we can check and review the quality of care we provide. This helps us improve our services to you.
- We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital or your GP will send details about your prescription to your chosen pharmacy.
- Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record For more information see: NHS Digital’s Summary Care Record or alternatively speak to this organisation.
You have the right to object to information being shared for your own care. Please speak to this organisation if you wish to object. You also have the right to have any mistakes or errors corrected.
Registering for NHS care
- All patients who receive NHS care are registered on a national database (NHS Spine). The Spine is held and maintained by NHS Digital, a national organisation which has legal responsibilities to collect NHS data.
- More information can be found at NHS Digital – Spine
Identifying patients who might be at risk of certain diseases
- Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital. This means we can offer patients additional care or support as early as possible.
- This process will involve linking information from your GP record with information from other health or social care services you have used. Information which identifies you will only be seen by this organisation.
- For more information please arrange to speak to Dr R S Chowdhury.
Safeguarding
- Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm. These circumstances are rare and we do not need your consent or agreement to do this.
Medical research
- This organisation shares information from medical records to support medical research when the law allows us to do so, for example to learn more about why people get ill and what treatments might work best. We will also use your medical records to carry out research within the organisation.
- The use of information from GP medical records is very useful in developing new treatments and medicines; medical researchers use information from these records to help to answer important questions about illnesses and disease so that improvements can be made to the care and treatment patients receive.
- We share information with the following medical research organisations with your explicit consent or when the law allows
- You have the right to object to your identifiable information being used or shared for medical research purposes. Please speak to the organisation if you wish to object.
Checking the quality of care – national clinical audits
- This organisation contributes to national clinical audits so that healthcare can be checked and reviewed. Information from medical records can help doctors and other healthcare workers to measure and check the quality of care that is provided to you.
- The results of the checks or audits can show where organisations are doing well and where they need to improve. These results are also used to recommend improvements to patient care.
- Data is sent to NHS Digital, a national body with legal responsibilities to collect data.
- The data will include information about you, such as your NHS Number and date of birth, and information about your health which is recorded in coded form – for example the code for diabetes or high blood pressure.
- We will only share your information for national clinical audits or checking purposes when the law allows.
- For more information about national clinical audits see the Healthcare Quality Improvements Partnership website or phone 020 7997 7370.
- You have the right to object to your identifiable information being shared for national clinical audits. Please contact the organisation if you wish to object.
We are required by law to provide you with the following information about how we handle your information:
| Data Controller | Oak Road Medical Centre, 6 Oak Road, Harold Wood, Romford, Essex, RM30PT |
| Data Protection Officer | Dr R S Chowdhury – as above |
| Purpose of the processing |
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| Lawful basis for processing | These purposes are supported under the following sections of the GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…” The following sections of the GDPR mean that we can use medical records for research and to check the quality of care (national clinical audits) Article 6(1)(e) – ‘processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller’. For medical research: Article 9 conditions. Article 9(2)(a) – ‘the data subject has given explicit consent…’ Healthcare staff will also respect and comply with their obligations under the common law duty of confidence. |
| Recipient or categories of recipients of the processed data
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The data will be shared with:
For medical research, the data will be shared with the hospital requesting with your consent only unless there is a legal obligation to provide this. For national clinical audits that check the quality of care, the data will be shared with NHS Digital. |
| Right to object and the national data opt-out
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You have the right to object to information being shared between those who are providing you with direct care. This may affect the care you receive – please speak to the practice.
You are not able to object to your name, address and other demographic information being sent to NHS Digital. This is necessary if you wish to be registered to receive NHS care. You are not able to object when information is legitimately shared for safeguarding reasons. In appropriate circumstances, it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm. The information will be shared with the local safeguarding service for Havering The national data opt-out model provides an easy way for you to opt-out of information that identifies you being used or shared for medical research purposes and quality checking or audit purposes. Please contact the practice if you wish to opt-out. Further information is available from NHS England. |
| Right to access and correct | You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our Access to Medical Records Policy on the organisation’s website.
We are not aware of any circumstances in which you will have the right to delete correct information from your medical record although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view. |
| Retention period
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Records will be kept in line with the law and national guidance. Information about how long records are kept can be found in the Records Management Code of Practice. |
| Right to complain
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You have the right to complain to the Information Commissioner’s Office. If you wish to complain, follow this link or call the helpline 0303 123 1113 |
| Data we get from other organisations | We receive information about your health from other organisations that are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happened. This means your GP medical record is kept up-to date when you receive care from other parts of the health service. |
Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we’re aware that things can go wrong
resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and amicably as possible. Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from Reception. We are continually striving to improve our service.
Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Zero Tolerance Policy
The Practice has a zero tolerance policy on abuse. The Practice considers abuse to be any aggressive behaviour either verbal or physical including
any personal, abusive and/or aggressive comments; any swearing; physical contact and/or aggressive gestures. Any abuse will be followed with a written warning. Should you receive 2 written warnings within a 6 month period you will be removed from our practice list. Any abuse which results in the police being called will result in immediate removal from our practice list.
