Patient Survey Results From Appointments Patient Survey 2019 (August to September 2019) [Website version] Improvements made after Patient Feedback 2018-19 Patient Survey Step 1 of 3 33% Past ExperienceIn the past 6 months, how easy have you found the following:Getting through on the phone Very easy Fairly easy Not very easy Very difficult N/A Speaking to a doctor on the phone Very easy Fairly easy Not very easy Very difficult N/A Speaking to a nurse on the phone Very easy Fairly easy Not very easy Very difficult N/A Obtaining test results by phone Very easy Fairly easy Not very easy Very difficult N/A Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that the surgery was open? Yes No Cant remember If you weren't able to be seen during the next 2 weekdays, why was that? There weren’t any appointments Optional Times offered didn’t suit Optional Appointment was with a Dr who I didn’t want to see Optional Only a nurse was free but I wanted to see a Dr Optional Other Optional Please let us know the reason: About the PracticeHow clean do you find the GP Surgery? Very clean Fairly clean Not very clean Not at all clean How helpful do you find the receptionists? Very Fairly Not very Not at all How satisfied are you with the opening hours at the surgery? Very Fairly Neither satisfied nor dissatisfied Quite dissatisfied Very dissatisfied How long after your appointment time do you normally wait to be seen (excluding drop-in clinics)? I am normally seen on time 0-15 minutes 15-30 minutes More than 30 minutes Cant remember The CliniciansHow easy is it for you to get an appointment with a GP? Very easy Fairly easy Not very easy Not at all easy Don’t know The last time you saw a GP, how good was the GP at each of the following:Giving you enough time Very good Good Average Poor Very poor Asking about your symptoms Very good Good Average Poor Very poor Listening to you Very good Good Average Poor Very poor Explaining tests & treatment Very good Good Average Poor Very poor Involving you in decisions about your care Very good Good Average Poor Very poor Treating you with care and concern Very good Good Average Poor Very poor How easy is it for you to get an appointment with a Nurse? Very easy Fairly easy Not very easy Not at all easy Don’t know The last time you saw a Nurse, how good was the Nurse at each of the following:Giving you enough time Very good Good Average Poor Very poor Asking about your symptoms Very good Good Average Poor Very poor Listening to you Very good Good Average Poor Very poor Explaining tests & treatment Very good Good Average Poor Very poor Involving you in decisions about your care Very good Good Average Poor Very poor Treating you with care and concern Very good Good Average Poor Very poor Taking your problems seriously Very good Good Average Poor Very poor By using this form you agree with the storage and handling of your data by this website.
