Appointments

• Appointments are made by telephoning the surgery and take place within the practice be it on the phone or in person.
• Urgent cases will always be dealt with as soon as possible, otherwise you will be offered the first available appointment with a doctor/triage staff within 48 hours.
• Appointments will be 10 minutes long, but if you feel you need longer please let us know before the time of booking.
• Sick child and urgent appointments – cases will be seen as soon as possible if the patient calls the surgery.
• There is an out of hours service that patients can use.
• Occasionally you might be asked to complete a Friends And Family Test Questionnaire; regarding your experience with the practice. The aim of this is to help us to improve our services.

To speak to one of our doctors please contact the practice and provide as much information as you can (your name and contact number) to assist the doctor dealing with your query.

Please think before you call. Please help the doctors and other patients by being considerate.

If you are waiting for a call from one our doctors, please keep your line free as the doctor will try calling no more than twice.

If the doctor can not get through to you at the time in which the call is made, a note will be put on your personal patient file to record that the doctor tried to call you.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

We have a high number of ‘Did Not Attend’ and appointments are precious which makes non attenders wasting an appointment that could have been used for an emergency.

Your thoughtfulness and cooperation is appreciated in not wasting appointments.

Cancel by phone – 020 8520 7115

Cancel online – Click here to cancel your appointment online

There is 1 hour free parking outside the Forest Road Medical Centre or 30 mins free on surrounding roads.