In Times of Bereavement

In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;

• Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
• Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
• Make the necessary funeral arrangements.

Register the death

If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.

You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.

You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.

Arrange the funeral

The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.

Funeral directors

Choose a funeral director who’s a member of one of the following:

• National Association of Funeral Directors
• National Federation of Funeral Directors
• Society of Allied and Independent Funeral Directors

These organisations have codes of practice – they must give you a price list when asked.

Some local councils run their own funeral services, for example for non-religious burials. The British Humanist Association can also help with non-religious funerals.

Arranging the funeral yourself

Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.

Funeral costs

Funeral costs can include:

• funeral director fees
• things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
• local authority burial or cremation fees

Funeral directors may list all these costs in their quotes.

For free independent advice on bereavement issues, you can find more information at lastingpost.com.

Cold homes have a significant impact on people’s health.  One the best ways of keeping yourself well during winter is to stay warm.

Keeping warm over the winter months can help prevent colds, flu or more serious health conditions such as heart attacks, strokes, pneumonia and depression.

The chances of these problems are higher if you are vulnerable to cold-related illnesses because of one or more of the following:

• you’re over 65
• you’re on a low income (so cannot afford heating)
• you have a long-term health condition such as heart, lung or kidney disease
• you are disabled

Flu is a highly infectious illness that can spread rapidly. 
If you are at risk of complications from flu, you may be eligible for a free flu jab.  

How to stay warm

The government’s advice on getting ready for winter aims to reduce cold-related illness and deaths.  Key tips include:

• Keep your home warm.  Your main living room should be between around 18-21C (65-70F) and the rest of the house at a minimum of 16C (61F). You can also use a hot-water bottle or electric blanket (but not both at the same time) to keep warm while you are in bed.
• Eat well. Food is a vital source of energy, which helps to keep your body warm. Try to make sure that you have hot meals and drinks regularly throughout the day and keep active in the home if you can.
• Wrap up warm, inside and out. Layer your clothing to stay warm and wear shoes with a good grip if you need to go outside.  If possible, stay inside during a cold period if you have heart or respiratory problems.
• Check on older neighbours or relatives to make sure they are safe and well. Make sure they are warm enough, especially at night, and have stocks of food and medicines so they don’t need to go out during very cold weather.  If you are worried about a relative or an elderly neighbour, contact your local council or ring the Age UK helpline on 0800 00 99 66.

Cold weather benefits

You may also be able to claim financial and practical help with heating your home.  Grants available include the Winter Fuel Payments and Cold Weather Payments.

Winter Fuel Payments of up to £300 are available if you were born on or before July 5 1951.

To find out more about Winter Fuel Payments, call 0845 915 1151 (8.30am-4.30pm Monday-Friday, textphone 0845 601 5613) or visit Winter Fuel Payment 

Cold Weather Payments may be available to you if you receive certain benefits or have a child who is disabled or under the age of five.

To find out more about Cold Weather Payments contact Jobcentre Plus (you can find the nearest office in the phonebook) or visit Cold Weather Payment 

The Energy Saving Trust (EST) has advice on how to reduce bills and make your home more energy efficient.  They can also advise on grants and schemes available around the UK.  Find out more online from the EST website or call 0300 123 1234 (9am-8pm Monday-Friday and 10am-2pm Saturday).

For more information on cold weather benefits and other help available read the ‘Financial help to heat your home’ section in the Keep Warm, Keep Well leaflet.

Local Services

Local stop smoking services are free, friendly and can massively boost your chances of quitting for good.

These services staffed by expert advisers provide a range of proven methods to help you quit.

They’ll give you accurate information and advice, as well as professional support, during the first few months you stop smoking. 

Free help to quit smoking with Quit Right Waltham Forest

A free stop smoking service is available to people who live and work in Waltham Forest provided by Queen Mary University of London.

This includes a free, confidential service offering advice, information and support to smokers who wish to quit smoking.

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