Appointments

GP appointments

We release GP appointments Monday to Friday from 8am. To book an appointment –

Call the reception team from 8am. You can press 8 to request a call back, this keeps your original place in the queue and saves you holding.

Visit the surgery and speak with a receptionist, Monday to Friday

Using the GP online system – Patient Access or NHS App

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We also have routine appointments bookable in advance including weekend phone appointments, please ask the receptionist for our availability.

However you choose to contact us, we may offer you a consultation:

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

The UTC (Urgent Treatment Centre) at the Queen Victoria Hospital is open every day of the year 8am-8pm to treat minor injury and minor illness.

www.stopthinkchoose.co.uk to help you get the right treatment when you need it.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 9am as possible.