Appointments

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under 5 years.

Appointment Reminders:
We now have the facility to send out appointment reminders via a text service. At the time of a patient registering with the practice their mobile number will be automatically included to receive this service.
If you would like to opt out of receiving text reminders, please make reception aware.


Travelling Aboard:
Please remember that when traveling abroad, we are not insured, and we are not in the best position to give you medical advice. As a result, we will be unable to consult with you until you are back in the UK. This includes telephone and online consultations.


If you need help when we are closed:
If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111. 111 online is only available for people aged 5 and over. Call 111 if you need help for a child under 5 years old. Late night pharmacies are also available. Please use your search engine to see the latest updates and information.


Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

– Maintains professional boundaries during intimate examinations

– Acknowledges a patient’s vulnerability

– Provides emotional comfort and reassurance

– Assists in examinations

– Assists with undressing patients, if required