Technical issues with the NHS App

Posted on:

From 3rd February 2025.

Due to an update to the NHS App, a small number of users will no longer have access to the NHS App via an app and will need to access their NHS App services via their NHS Account using a web browser. You can do this using this link and find out how to do this watching these walkthrough videos.  This will affect anyone who uses the following versions of iOS and Android operation systems:

  • iOS 12
  • Android 6
  • Android 7

These users will not be able to access the NHS App via the app on their phones and will need to access the NHS App via their web browser. We estimate that this will affect 6,500 iOS and 5,500 Android users who only have access to a single device.

Users using iOS 13 and iOS 14 on their phones, can upgrade on their devices to the minimum supported version, iOS 15.

If you are one of these users, you would of received an in-App messages letting you know you will no longer have access to the NHS App on this device, alternatively you can continue to access the information on the NHS App by logging into your NHS Account via a web browser.

NHS App

Help and support about the NHS App device compatibility can be found on the NHS.UK website here,  which has been updated to reflect the minimum device support as follows:

“We only support the NHS App on:

  • Android version 8 and above, on devices with a front-facing camera
  • Apple iOS version 15 and above

Google has a guide on how to check and update your Android version.

Apple has a guide on how to update your iOS on iPhone.