Alert: Christmas Opening Times

Wednesday 24th December:
Passey Place: 8am - 13:45pm
Well Hall: 8am - 16:00pm
Westmount: 8am - 18:30pm
After 18:30pm if you require urgent medical advice please call NHS 111, for any emergencies dial 999

WE ARE CLOSED CHRISTMAS DAY & BOXING DAY
The Surgery will reopen on Monday 29th December at 8am across all three sites

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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

About Us

Eltham Medical Practice provides primary care medical services to local residents, offering a wide range of clinics and services. We have three surgeries located in Eltham. Passey Place Surgery, Well Hall Surgery and Westmount Surgery. Patients can be seen at any of our three surgeries.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. New technology also means you can now do a lot of things from the comfort of your home, such as order a repeat prescription or cancelling an appointment.

Our Vision

To build on our traditions of providing high-quality primary care services in a safe, effective and responsive way.

Our Objectives

  • To put safety and quality at the heart of what we do.
  • To facilitate the personal development of the practice team.
  • To work with our Integrated Care Board and local practices to improve the health of our patients and the local population.
  • To deliver best practice, encourage innovation and embrace change.

Our Values

  • Our patients are our first priority.
  • To treat our patients with dignity and respect.
  • Act professionally and with integrity.
  • To provide a supportive and fulfilling team environment.
  • To serve our community.

Medical Stats Last Month: November 2025

Total Incoming Calls to the Surgery
10,318
15%
Average Phone Queue Time*
06m 38s
3%

*Includes automated call-back time

Prescriptions Issued
11,320
8%
Referrals Made
619
17%
Sick Notes Issued
348
13%
Total Flu Vaccinations: 3,879
Total COVID Vaccinations: 1,262
Online Contacts to the Practice
5,071
13%
Total Number of Appointments Booked
8,918
16%
Total Missed Appointments (DNA)
394
44%

*66 Hours Lost

Latest News

IMPORTANT; Rise In Missed Appointments.

We know life gets busy & things come up  But when appointments aren’t cancelled, it means someone else misses out […]

Saturday 4th October 2025 Flu& Covid vaccine clinic outcome.

We are excited to share that on Saturday 4th October 2025, we successfully administered 2,006 vaccines at our practice. A […]

Our Patient Charter

NHS England has set out a new Patient Charter to make sure GP practices put patients first. We want you to know […]

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CQC Report

Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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