Ordering repeat prescriptions
Patients can quickly and securely order their repeat prescriptions using the NHS App on your smartphone or through the NHS Account by logging in to the NHS App Online.
Need help ordering your repeat prescription via the NHS App? Watch ‘How to Order Repeat Prescriptions’ video for step-by-step support.
For more information about the NHS App, please visit our Online Services page, or view our NHS App: Frequently Asked Questions.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Repeat dispensing
If you take regular, repeat medication that doesn’t change frequently, you may be eligible for the NHS repeat dispensing service.
Private Prescriptions
A private prescription can only be issued if the medication is not available on the NHS. The prescription is not paid for by the NHS and the cost is paid for by the patient. It is charged by the cost of the medicine and the pharmacists charge for supplying it.
Please note a prescription is a legal document which the doctor who has signed it is responsible. Doctors who are seen privately cannot issue NHS prescriptions.
Electronic Prescription Service
GP online services allow you to access a range of services via your computer or mobile.
Once you have signed up, you will be able to:
- Book or cancel appointments online with a GP or nurse
- Renew or order repeat prescriptions online
- View parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results
The service is free. Everyone who is registered with a GP can have access to their practice’s online services.
