Opening Hours
| Monday | 08:00-18:30 |
| Tuesday | 08:00-18:30 |
| Wednesday | 08:00-18:30 |
| Thursday | 08:00-18:30 |
| Friday | 08:00-18:30 |
| Saturday | Closed |
| Sunday | Closed |
How to Make an Appointment
We are now Total Triage:
Following the new GP contract changes introduced on 1st October 2025, GP practices must now keep their online consultation system open Monday to Friday, 8:00am to 6:30pm (excluding bank holidays).
Since this change, demand for GP appointments has tripled, and in order to continue providing safe and timely care, we are moving to a Total Triage model.
What This Means for You
From Monday, 10th November 2025, the following changes will apply:
• All requests for a GP appointment will need to be triaged by a GP first.
• Patients will no longer be able to pre-book GP appointments directly with reception.
* You will be asked to complete an online consultation form
* If you are unable to complete the form yourself, our reception team will help you by completing it on your behalf.
• Once your form has been reviewed, a GP will assess your request and determine the most appropriate next step. The GP will respond to your online query via NHS App, SMS, email or phone call over the course of the day
This may include:
* A same-day, next-day, or later appointment with a GP (depending on clinical need)
* An appointment with another clinician (e.g. nurse, pharmacist, physiotherapist, etc.)
* Referral to an external service such as Pharmacy First, Minor Eye Care, or Talking Therapies etc.
*Please ensure we hold the correct mobile and email address for you.
The GP’s decision following this assessment will determine the outcome offered by reception.
If the GP decides the patient needs a same day or next day appointment – Receptionist will call the patient to book them in. Any other appointment request, the GP will text the patient with a booking link which the patient can then call and book the follow-up appointment as per GP’s instructions.
Why We’re Making This Change
The Total Triage model is already used successfully across many GP practices in the UK.
It ensures that every patient gets the right help, at the right time, in the right place, from the right clinician or service.
This approach allows us to manage the growing demand more safely and effectively.
Other Appointments
There are no changes to how you book appointments with our:
- Physiotherapists
and other allied health professionals.
- Nurses
- Mental Health Practitioners
- Phlebotomists
- Social Prescribers
You can use the online consultation form also for :
- Non-urgent clinical requests
- Repeat prescription requests and medication queries
- Administrative requests
FAQs
- What if I don’t agree with the GP’s decision on type of appointment offer?
The GP will make their own clinical judgment based on the information you have provided in your online form. So, please ensure you provide enough information for the GP to properly assess your medical need. If possible, attach proof or pictures to help aid a decision.
There are a number of extended roles that have been introduced to general practice over the last few years which frees up the GP to be able to concentrate on the acutely ill and complex patients; so if the GP feels you are best seen by one of these extended roles, such as a pharmacist, practice nurse, mental health practitioner, Physio etc. Please give it a go, as you will be amazed at what they can now do for you.
The receptionists can only follow the advice of the GP and cannot change their outcome. If you feel you are not happy with the decision, please submit another online form, highlighting further information. Note: we will only review the same condition request twice and the GP second opinion will be final. If you do feel your concern is more urgent you can visit Get help for your symptoms – NHS 111, call 111, or 999 in a life-threatening situation.
2. I want to see a specific GP
Once a GP has reviewed your online consultation form, they will send a booking link, this is to book with any GP. In order to book with a specific GP on receipt of this message. Please call the surgery. Note: there may be a longer wait to see your preferred GP due to appointment availability.
Cancelling / Amending (reschedule) Your Appointment
When you receive an appointment at the Practice, please ensure that you arrive on time for an in person appointment.
For telephone consultations please ensure you are available to answer the telephone with a good signal if you have a mobile phone.
The clinicians will call you as near as they can to your appointment time but please allow flexibility around this time.
If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient. A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.
If you receive an appointment reminder via text message and want to cancel it, you can text back CANCEL which will immediately cancel the appointment. Alternatively, you can call your practice to cancel your appointment or cancel via the NHS APP.
If you would prefer to amend (reschedule) your appointment rather than cancel it. Please call the surgery in the first instance as soon as possible as we can offer you the next suitable appointment.
We now operate a Did Not Attend Policy for patients who fail to cancel appointments.
Home Visits
Home visits are only offered to patients who are housebound or too unwell to come to the surgery. Whenever possible, please attend the surgery, as we have better equipment and facilities to assess you properly.
If you need a home visit, please call Reception on 020 8462 1601 before 10:30am. The receptionist will take your details and complete an online triage form for the GP to review.
Please note: this does not guarantee a home visit. The GP will decide after reviewing your information.
You can also submit your own online request — just make sure to state clearly that you are asking for a home visit.
Best times to call the Surgery
The Surgery is usually busier at the start of the week. You may prefer to call later in the week instead.
AccuRx Triage Service
Accurx is the easy-to-use platform where patients and healthcare professionals communicate.
Our software connects people across the system to make NHS professionals happier and patients healthier.
Healthcare professionals use our communication software to contact their patients via SMS, email and the NHS App – all to give you better access to care.
Extended Access
Bromley GPs are now providing more patient appointments in the evenings and at weekends. This enhanced access service is provided by the Hayeswick PCN and a limited number of Digital GP (initially telephone consultation) and Face to Face GP appointments are available from 6.30 pm to 8 pm in the evening during the week, and between 9 am and 5 pm on a Saturday.
Appointments may also be booked with a Pharmacist, Nurse or HCA if appropriate.
There are two different locations for this service:
- Addington Road Surgery, 77 Addington Road, West Wickham, BR4 9BG
- Station Road Surgery, 74 Station Road, West Wickham, BR4 0PU
To book an appointment with the Hayeswick Enhanced Access Service, please call Forge Close Surgery.
If you need to see a GP urgently when this Practice is closed, please call 111 or in life threatening situation 999.
Please note that walk-in appointments are not offered with this service, and only patients with pre-booked appointments via their GP practice or NHS 111 will be seen.
If you have been booked into an appointment with a GP, Nurse or HCA with the Hayeswick Enhanced Access Service and wish to cancel this appointment, please call the cancellation line: 0203 813 4930
Out of Hours – NHS 111
If you have an urgent health problem that cannot wait until your doctor is open, then call free phone 111. Your call will be answered by trained operators who will provide advice and direct you to the right local service.
NHS 111 is available 24 hours a day, 365 days a year.
Calls are free from landlines and mobile phones. You can call 111 anywhere in England making it easier for you to access urgent healthcare services when you need medical help fast.
Urgent Care Centres
If you have an urgent and severe but non-life-threatening illness or injury, go to an urgent care centre.
Bromley has two urgent care centres, the hours and locations are as follows:
Princess Royal University Hospital
• Opening times: Open 24 hours a day, 7 days a week, including all bank holidays
• Location: Princess Royal University Hospital, Ground floor, North Wing, Farnborough Common, Orpington BR6 8ND
Beckenham Beacon
• Opening times: Open 8am to 8pm, 7 days a week, including all bank holidays
• Location: Beckenham Beacon, 379 Croydon Road, BR3 3QL
Depending on where you live in Bromley, your nearest urgent care centre could also be located in Lewisham or Croydon:
Croydon University Hospital
• Opening times: Open 24 hours a day, 7 days a week, including all bank holidays
• Location: 530 London Road, Croydon CR9 1PJ
University Hospital Lewisham
• Opening times: Open 24 hours a day, 7 days a week, including all bank holidays
• Location: Lewisham High Street, London SE13 6LH
For critical or life threatening situations, visit A&E. The nearest A&E departments are all open 24/7. The nearest locations are:
Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8ND
University Hospital Lewisham
Lewisham High Street, London, SE13 6LH
Croydon University Hospital
530 London Road, Thorton Heath, CR7 7YE
King’s College Hospital
Denmark Hill, London, SE5 9RS
Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DA