Bromley,
Kent,
BR1 4HE
Extended Access & Out of Hours
Non-urgent advice: Enhanced Access
We are now providing additional appointments in the evenings and on Saturdays.
To get one of these appointments, please contact the reception team.
Non-urgent advice: Extended Access
We are now offering extended hours on Monday, Tuesday, Wednesday and Friday between 18:30-19:00, Thursdays we will be offering morning appointments between 7:30am-8:00am.
How do I contact my GP?
Demand for appointments has increased hugely in recent years and at Sundridge Medical Practice we are trying to address the issue of access and demand for all our patients. We have therefore introduced a new online triage system named Accurx total triage in line with NHS England requirements.
The new way to request a GP appointment will be by submitting an online request.
If you do not have access to the internet or struggle to complete a request, please telephone the surgery and one of our patient advisors will complete a request on your behalf.
Clinicians will then assess your request, and the team will be back in touch with the next steps.
All requests will be assessed as soon as possible and in the same way, regardless of how you contacted the surgery.
How does the new system benefit patients?
We understand that change can sometimes be difficult, but we are confident that Total Triage will bring many benefits to you, our patients – such as:
- Addressing Clinical Need – Patients will be seen based on their clinical need not who contacted the surgery first. Urgent problems can be dealt with more promptly.
- Appropriate Clinician – Patients get to see the most appropriate clinician to help them in a timely way, reducing wait times.
- There is no queue – No need to call at 8am or call back the next day.
- Convenience – Using digital communication means that you can engage with us from the comfort of your home or workplace.
- Help others – Digital access will mean phone lines are far less busy so those without a smartphone or computer are able to contact the surgery easier by phone.
So how does the Total Triage process work?
The new way to obtain an appointment will be to complete an online request, with as much information as possible so that it can be triaged appropriately. Only one medical issue per triage form to be submitted. The request will be reviewed, and you will hear back from the surgery on the same day that you submit the request.
When the surgery contacts you it will either be by text, email or by a phone call.
When needed, we may ask a few questions to help us prioritise those patients who need more urgent care.
How do I contact my GP?
The quickest way to contact your surgery with medical or administrative queries is by submitting an online request here on our website (Contact us about your request – Accurx Patient Portal) or through the NHS App.
Non-urgent advice: NHS 111
Bromley out of hours services include the NHS 111 telephone service, GP appointments at one of three GP Access Hubs, extended GP services Urgent Care Centres and in the case of severe emergency A&E departments.
Find out more information here.
Out of Hours – NHS 111
If you have an urgent health problem that cannot wait until your doctor is open, then call free phone 111. Your call will be answered by trained operators who will provide advice and direct you to the right local service.
NHS 111 is available 24 hours a day, 365 days a year.
Calls are free from landlines and mobile phones. You can call 111 anywhere in England making it easier for you to access urgent healthcare services when you need medical help fast.