Order Repeat Prescriptions
- Via the NHS App
Owned and run by the NHS, the NHS App is the most simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android. This service is available 24/7. - NHS Online Login
You can view your current repeat medication and order the items you require. This is for patients who have a NHS login. This service is available 24/7. - Send an Online Message
- By calling surgery (Over 75’s Only)
- Voice Connect – Call 020 3474 6230 – This service is available 24/7.
NHS Login
Non-urgent advice: Urgent Repeat Prescription Requests
– INHALERS
– INSULIN
– ANTICOAGULANTS
– EPILEPSY MEDICATION
– CONTRACEPTIVE PILL
– MENTAL HEALTH MEDICATION e.g. for depression, anxiety or mood disorders
– EMERGENCY RESCUE MEDICATION e.g. Adrenaline for allergic reactions, GTN spray, antibiotics for COPD
Please alert a member of the reception team if your item is listed above and is urgent.

Collecting your prescription
You can usually collect your prescription from the pharmacy 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Non-urgent advice: Dispensary times
Any items not on repeat may take longer to process, so please bear with us and order in good time. If there are any expected delays beyond 3 working days, someone from the surgery will contact you.
You may need to have a discussion with the GP or the practice based pharmacist if you are ordering an item that is not on your repeat, or has not been ordered in a long time.
HRT Prepayment Certificate
From the 1 April, the Government is launching the HRT Pre-Payment Certificate (PPC) to reduce prescription costs for women receiving Hormone Replacement Therapy (HRT).
The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc, or in-person at some pharmacies. You can call 0300 330 2089 for help and support.
Before buying an HRT PPC, you should check if:
- you’re eligible for free NHS prescriptions using the eligibility checker: www.nhsbsa.nhs.uk/check
- your medicine is covered by the HRT PPC. For a list of eligible HRT medication, visit: www.nhsbsa.nhs.uk/hrt-ppc-medicines
- a 3 or 12 month PPC is more suitable. It covers all NHS prescriptions, not just HRT items. Visit: www.nhsbsa.nhs.uk/ppc
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions. Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription, please fill in the form on our Online Service.
Medication Reviews
If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review. Medication reviews appointments may be with the MST or GP, these reviews are carried out to ensure that the medication you are taking is suitable and safe for you.
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Prescription Charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it back to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.