Non-urgent advice: Please Note
We do not accept phone call requests for prescriptions. Please do not book an appointment to request medication.
Methods of ordering your Repeat Prescriptions
If you regularly take a prescribed medication/s, you will be given a repeat prescription request form. Please send us your request, about one week before you run out, using one of the methods listed below:
- Online service (SystmOnline) – Log into your account to see your medication listed
- Via the NHS App – Log into your account to see your medication listed
- Via our website – if you don’t have a login, you can use our repeat prescriptions request form to list the items you need. (Please note for safety reasons this option is only available during practice opening hours)
- By repeat slip or on paper – You can put your request in on paper by dropping it through the letterbox.
NHS Login
Non-urgent advice: Please Note
We ask for 2 to 3 working days to process prescription requests within the practice. Individual pharmacy processes may need more time. Please check with your chosen pharmacy.
HRT Pre-Payment Certificate
On 1 April, the Government launched the HRT Pre-Payment Certificate (PPC). This reduces prescription costs for women receiving Hormone Replacement Therapy (HRT).
The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc, or in-person at some pharmacies. You can call 0300 330 2089 for help and support.
Before buying an HRT PPC, you should check if:
- you’re eligible for free NHS prescriptions using the checker: www.nhsbsa.nhs.uk/check
- your medicine is covered by the HRT PPC. For a list of eligible HRT medication, visit: www.nhsbsa.nhs.uk/hrt-ppc-medicines
- a 3 or 12 month PPC is more suitable. It covers all NHS prescriptions, not just HRT items. Visit: www.nhsbsa.nhs.uk/ppc
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 01293 574747
Medication reviews
If you have a repeat prescription, we will need you to book an appointment to review your medications at least once a year. This appointment may be over the phone, or face to face. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can talk to staff without others hearing.